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High Pressure Sale / Lying Salespeople

3.3K views 28 replies 22 participants last post by  optimus124  
#1 ·
Hey everyone.

Anyone else experience anything like what I did?

I have been looking at the Charger for months and finally decided to go and look at them at my local dealer. At first I wasn't sure what package I wanted, but the choice was easy with the Road & Track.

My dealer only had the one color steel blue metallic.

I attempted getting them to get one from another dealer (that I found online in Ohio). I was told that not only couldn't they transfer it to them and sell it to me, but I couldn't even go to Ohio and buy it because it couldn't be driven in PA legally. Apparently for a car to be driven in PA, it has to have California emissions. What sense that makes I'm not sure.

Anyhow, so I'm considering the steel blue metallic one but I really had my heart set on the silver. Black would have been my second choice and I found another dealer across town that had one listed on their web page.

When I went back to talk to them and start negoitiating, I told them that I wanted pricing on the steel blue and the black one at the other dealer.

They not only flat our lied to me, but they also were very high pressure and made it a very bad experience.

Anyone have any suggestions on what to do? I don't mind the steel blue. There are some things I like about it, but if I'm going to spend $35,000 + on a car, it should damn well be the color that I WANT it to be.

Any input?
 
#3 · (Edited)
I did get the steel blue. My point is that I really wanted a silver one or a black one and was told that no other dealer within 300 miles had either of these colors. I've found out that this was a lie.

I'm still on the fence just a little but, but I guess my question is, if I absolutely decide that I really want a silver or a black one, do you think that the dealer would actually do anything after the fact since I'm not really satifsfied and the fact that their salespeople basically lied to me to make an end of the month sale. The car has less than 200 miles on it.
 
#5 ·
You should NEVER let a salesperson "make" you buy a car. The dealership I worked with had to buy the color I wanted (Inferno Red) out of state and had it personally driven to my house to get my business. I would see if it you could return the car and demand they find you the color(s) you want.

Otherwise you could save up enough on your own to repaint the car but it seems like you made a costly mistake, no offense intended, in buying a car you really did not want in the first place.
 
#6 ·
you should have walked at the first sign of doubt or miss trust.
 
#8 · (Edited)
Thanks guys, I'm just having second thoughts on the color. I realize they didn't MAKE me buy it and I should have walked away a number of times. I've been in sales for 13 years and know what the little games are.

One of the reasons that I think I made a quicker decision than I should have was because I was told that the $3,000 cash allowance was supposed to end.

I don't hate the color, but think I'd be happier with what I wanted to begin with. I'm going into the dealership tomorrow to have my MyGIG installed. Maybe I'll talk to the general manager and see what he has to say.
 
#7 ·
My car was located out of state. I wanted Magnesium loaded, r/t package...
My PA dealer found one a couple days later down in Maryland. They drove 150 miles one way to get the car and deliver it.
 
#9 ·
It would be in your best interests to dig around on the internet and find the article entitled "Confessions Of A Auto Salesperson". It could save you thousands of dollars in the future. I saw it on edmunds.com and you also could check aol.com/autos and yahoo.com/autos. All these sites have a wealth of information. Good luck!
 
#10 ·
I seldom buy a new car (the Daytona is an exception). And when I do buy new, I order it exactly the way I want it. In your case, your saving $3000 was evidently enough of a hook to persuade you to take a color you weren't completely happy with. Nothing wrong with that, but next time, take a step back and make sure that's what you REALLY want to be making payments on for the next several years.
 
#11 ·
I attempted getting them to get one from another dealer (that I found online in Ohio). I was told that not only couldn't they transfer it to them and sell it to me, but I couldn't even go to Ohio and buy it because it couldn't be driven in PA legally. Apparently for a car to be driven in PA, it has to have California emissions. What sense that makes I'm not sure.


Any input?

That dealer was fully incorrect in telling you this. My girlfriend and I both bought new cars in Ohio in the last three months - brought them back to PA and have enjoyed them ever since. It's not even a difficult process - at least for "border" dealerships who sell a number of cars to PA buyers. They put an OH T-plate on the car and about 10 days later, a package arrives by mail - any notary can complete the PA registration from there.
 
#12 ·
You should have walked out..I garauntee you that they would have called you back to make the deal you wanted. I have done it several times...in the end all they care about is making the sell. I went to looking for a car before I just got my charger.. this was in 2003. I looed at a land rover that only have 26,000 miles on it. The guy told me to my face that he couldn't put me in the car and I kindly said okay and said that I would go elsewhere. I got me that year an 03 mustang. Before the sun came down the dealer called me back saying that he could get me in the car for what I wanted. But it was too late lol. A good salesman is going to give you what you want considering your credit etc ...those guys just suck man.
 
#14 ·
Its a nice color. Maybe when you get some bread together you can two tone it. :)
 
#16 ·
By posting to this forum you clearly have a computer with internet access. Use it before you buy. Dodge.com will show you all dealers near your zip code and you can search their inventory, including window sticker listing all options. That's how I knew my dealer had the car I wanted. Then use Edmunds.com to value the new car, along with any trade-in.

When I visited the dealer the salesman offered me a net deal (excluding $3k rebate) within $200 of the value I researched. I got my new R/T without haggling over ANYTHING and got the rebate as icing on the cake.

The only time any salesman tried to pull such crap on me I just put on my jacket and headed for the door. Funny how their story quickly changed when I did that. I got that car for the price I wanted also. You gotta do your research before you cut a deal.
 
#19 ·
While I fully agree with what you are saying, I truly did do in excess of 20 hours of research on the car. Everything from deciding AWD vs. RWD to what dealer had what, etc. I searched every dealer within 200 miles also and was only able to find a silver one near Cleveland. I confirmed with this dealer that they couldn't sell it because Ohio dealers are allowed to purhcase vehicles without California emissions. Cars that come into PA aren't (from what I've been told).

It was a good lesson learned and I'm not whining or blaming anyone but myself. I know when I'm wrong, but on the same token, I don't think that I should have to feel like I was blatantly taken advantage of like I do feel like. I'm going to talk to the General Manager tomorrow and let him know what I think of his salespeople. They even double teamed me with two of them.

Thanks for all the input guys. Live and learn, right ?
 
#17 ·
Use this as one of those life lessons we all hate to learn. Even with as many years as I've been around, I still got screwed on my '04 Explorer, by a dealer who is a neighbor! Took me a year after the four year lease was up to finally figure out how I got screwed.

You have a great car, enjoy the car and forget about the experience at the dealer.
 
#20 ·
I have to say my dealership was awesome!!! I wanted a second car and took a day to test drive only!!! I had my speech prepared "I'm not buying a car today, I just want to test drive... do not try to sell me a car!!". Most dealerships did not listen to me and I walked away. I was looking for a small sports car.... test drove... used Porshe... SLK.. Crossfire... Vette... etc...

Driving home and passed the Dodge dealership and saw a black Charger out front. Decided to stop and as I was driving in the lot saw my Sublime. Gave the sales guy the same speech as the others and he was so laid back..... biker dude.

I had to ask to take it for a test drive. He came with me... First time hitting the gas I was like "WHHHOOOOO".... We came back to the lot and he told me "well... I know you're not buying a car today so I can either give you a brochure or work some numbers up for you to take home and think about it".

Smart guy... numbers came back I was like .... "hmmm" then he said "Well... why don't you take the car for the rest of the day and bring it back around 6".

It took about 20 mins before I made up my mind. Came back and told the salesman... "I lied... I'm buying a car today"

Anyway... no pressure sales plus an awesome car sold me!!
 
#22 ·
Nice. I would have appreciated that kind of treatment. I sure didn't get it and will definitely not recommend this particular dealership to anyone.

I did nothing unreasonable and was pleasant to deal with but I told things like, "You can't lease an RT with Road & Track" to "I'll throw in a free tank of gas" to "You will get a survey and if you don't mark 'exceeded expectations' on every item, we fail the survey. If you DO mark exceeded expectations, we'll give you a free oil change".

Like I would let anyone else change the oil in my baby! They will not like the survey results they get from me. I'm not here to bash anyone, but I'm definitely going to call it like I see it.

I'm half tempted to report some of the things that I witnessed to as high up in Dodge that would listen to me.
 
#23 ·
Based on what your experience has been so far, I would not expect the Manager to do anything, he is the one who is directing the salespeople in their tactics!!!
I think the color is nice...you see silver and black all the time, and the steel blue is kinda like a cross between the two.
I would for sure not spend any money there, I'd do oil changes elsewhere.
 
#24 ·
we had someone total ours last sunday...wife came in with old window sticker and said we want the same one...dealer located it...brought it to dealership so we could look at it...sticker was 38k-3k cash back...I walked out...I wanted 31k and got it..plus 3 years oil change and loaner car...they tried to talk usnto something else...I went in thursday and walked out...by 12 noon sales rep was calling to make a deal...33k was his grop dead price...well 2 k later and about 7 phone calls wife went down and gave a deposit...was in driveway at 9pm Friday....you need to work the dealer...
 
#27 ·
When I bought a new car last time, I emailed every dealership within driving distance, asking "What's you're bottom line out the door price for X", where I described exactly what I wanted. I was amazed at:

1. The variance in price, across the board. Clearly some places were quoting me MSRP or some optimistic markup of that, but even the ones that were being reasonable varied as much as $2,000- and this was on the exact same car.

2. How people cannot listen. I ask for X, I want X. If yo don't have X, tell me you don't have X. Don't try to sell me on Y. I don't want Y. You're wasting your time, and, more importantly, you're wasting mine.

3. The one dealership who "would not be undersold" totally accused me of lying when I took them up on their price matching offer. "We'll beat any price" my left butt cheek.

Also, my standard answer when some sales guy does the old "What will it take to get you into this car today????" routine is to pull out my wallet, removed the cash contents (probably about $20) and say "Sell it to me for this."

No takers so far.

Mike
 
#29 ·
It's a nice color man, don't see too many on the road either. They tried to get me to lease my car, and almost took it, then my spider-sense was tingling. What I did is negotiated the lease amount, found out the residual, and made the purchase. We all get screwed once in our life. Chalk it to experience, and enjoy the car.