I work in retail, and in my opinion, I want a vendor who does what they say they are going to do, and is easy to communicate with. If I pm, I expect an answer within a couple days. I don't expect one right away, because I am sure thet are getting a million pm's, and they can't be online 24/7. When I call, I want a response within 4 hours if I couldn't speak to someone right away. If I was in their shop, I want their nearly undivided attention.
This is the net, and we all know there are as many flakes on here as serious buyers, and I understand that there may be plenty of folks with pipe dreams for their car. "Ohhh I want a twin turbo 426 and at least 700 hp and I wanna buy one next week...."
That being said, I will almost always return to a vendor, regardless of price, if they have been good to me in the past on any transaction. IE, Ridergraphics has recieved plenty of my money. They are not the cheapest, and some will tell you that other companies are as good on quality. However, Rider has always been fast to respond to my needs, outstanding in quality, ridiculously fast in shipping my orders, including custom requests, and I could not be happier with them.
This last month I have sent several pm's to several of the performance slanted companies, such as 402, HHP, and PPP. ALL of their reps have been VERY helpful, insanely fast at responding to PM's, and the ones I have talked to on the phone have been very knowledgable. They all use their own products, and that is also a huge plus. Why would I use something that they wouldn't? Because they all can provide what I am looking for in terms of quality, service, and power, I will probably go with the best price, but only because that would be the only difference between them.
There are also a couple vendors on here who seem to have gone out of their way to get my business. 1 is BT, who has offered to send me some product to see it, and try it, to see if I like it, without me even asking! They are getting some of my mod money in the near future. MPSC has also been GREAT at putting together products that I wanted, but that they didnt carry or have!
I have got to say that I feel that 85% of the vendors on here are simply outstanding class act folks, and this community is so much the better for them being here. These folks make me WANT to spend my money with them, and the only way things could be better is if I had more money to spend!
Anyone who has seen my posts knows that I am not shy about praising these wonderful vendors when I love their products, and luckily I have found very few that make me want to throw them under ths bus. lol
ok now vendors where's my 20% discount for the kind words and the plugs. LOL
ps anyone want to sponsor me? lol