Have you tried this TSB?
Per user luv2drive on
http://www.dodgejourneyforum.com/topic/2353-radio-sound-problem/page-6
TSB
NUMBER: 08-048-11 REV. A
GROUP: Electrical
DATE: December 20, 2011
SUBJECT:
RHA And REB Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RHA or REB Radio.
MODELS:
2011-2012 (JC) Journey
**2011-2012 (LD) Charger**
NOTE: This bulletin applies to JC vehicles built prior to **October 4, 2011 (MDH
1004XX) and LD vehicles built prior to July 25, 2011** equipped with
UCONNECT TOUCH 4.3 CD/MP3 (sales code RHA) or UCONNECT TOUCH
4.3S CD/MP3/SAT (sales code REB).
NUMBER: 08-048-11 REV. A
GROUP: Electrical
DATE: December 20, 2011
SYMPTOM/CONDITION:
· **When the ignition is first turned on, the audio volume is very high.**
· **CD audio glitch and/or audio drop out for 0.2 seconds.**
· No display and no audio on radio.
· The driver's heated seat soft key is grayed out on the radio display.
· CD skips repeatedly while playing.
· CD jumps tracks after cranking the engine, turning the radio off and then on, and/or
after depressing the stop and then play soft key.
· In USB playback mode a blank screen, or the last displayed screen, is displayed
when the ABC soft key is pressed.
· An iPod Nano connected in USB mode may fail to play and/or the Pause and Play
keys are reversed on the radio display.
· Multiple instances of the same Sirius Game Zone entry may be displayed.
· Intermittently, the back-up chime sounds continuously once vehicle is put into
forward gear, instead of shutting off.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
Qty. Part No. Description
**AR (1) 68147629AB REB Update Disc (version 11.41.6) for JC**
**AR (1) 68147630AB RHA Update Disc (version 11.41.6) for JC**
**AR (1) 68169945AA REB Update Disc (version 11.40.6) for LD**
**AR (1) 68169943AA RHA Update Disc (version 11.40.6) for LD**