Joined
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328 Posts
That's just inexcusable. I'd be punching holes in walls if all that had happened to me.
My experience tells me that your problem is more with the installer than Pedder's, like you've said. My install took 2.5 days with Brandon (Pedder's East Coast Tech/VP of something) there helping to train the shop. When I did have problems (bushings that were not greased) the shop paid for my rental and fixed it, no questions asked. Every problem I've had, even if it really wasn't a problem and in some case's wasn't a result of Pedder's (bad tire mounting), has been addressed and Rob went over it all with me in the shop on my car.
I actually trust Rob enough now that if I were to buy a new car, I would just have the dealer put it on a rig Massachusetts bound and call Rob so he know's its coming. OK, that's a slight exaggeration. . . but still he'd be one of my first calls to see what could be done.
My experience tells me that your problem is more with the installer than Pedder's, like you've said. My install took 2.5 days with Brandon (Pedder's East Coast Tech/VP of something) there helping to train the shop. When I did have problems (bushings that were not greased) the shop paid for my rental and fixed it, no questions asked. Every problem I've had, even if it really wasn't a problem and in some case's wasn't a result of Pedder's (bad tire mounting), has been addressed and Rob went over it all with me in the shop on my car.
I actually trust Rob enough now that if I were to buy a new car, I would just have the dealer put it on a rig Massachusetts bound and call Rob so he know's its coming. OK, that's a slight exaggeration. . . but still he'd be one of my first calls to see what could be done.