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My Pedders Experience

23244 Views 105 Replies 29 Participants Last post by  metgo
I hate to post bad reviews especially in situations like this where a supporting vendor is evolved but I have to be honest. I think my Pedder's setup is great and the car handles amazing but I had so many issues a long the way that it almost doesn't seem worth it to me now. First off let me say that Pedders and Mid Coast Performance (my local Pedder dealer) have the worst customer service I have ever delt with. It is so bad that it is laughable. Here is how it all went down.

Back on 5-15-08 I found out about a shop in the St. Louis area called Mid Coast Performance from this thread , turns out they were having some event called “Pedders Day”. The day after I found out about this shop I called them up to see if they would install a torque converter for me and setup an appointment for Friday 5-30-08.

The next week I ended up going to their Pedders Day on 5-24-08. I had a great time. I got some free food, a 28 point inspection and best of all I got to ride in shop Owner Gene’s Pedderized Charger R/T. I was very impressed with his car and told him I plan on doing some suspension work in the very near future. A few days after on 5-28-08 I called Gene and let him know I wanted to do the Full Track 2 setup. We agreed to have it started on 5-30-08 when I drop my car off for the torque converter install. The next day I found out that I wasn’t going to have my torque converter in time for the install so we agreed to push the appoint back to Monday June 2nd. Gene told me they could get started on the car Monday morning and it was a 2-3 day install with about 14-16 hours of labor. I told him I’d bring the converter up as soon as I got it so they could complete the install and he said that was fine.

On Monday June 2nd I drop my car off with Mid Coast Performance at 7:30 AM. The guy that was working when I dropped it off told me “We'll start working on it right away”. Two days later I finally get my torque converter, I rush it up to MCP and when I got there I noticed my car was parked in their lot in the exact same place I left it on Monday morning. I talk to the owner’s son Kurt who was working at the time. He told me they were waiting on parts and would have them in that afternoon and would start first thing Thursday morning and could possibly have the car done Friday evening or Saturday afternoon at the latest. I received no phone call from them telling me that they were even waiting on parts. I assumed since they were a Pedder’s dealer they should have had the parts especially since I made an appointment almost a week in advance. So I left the torque converter with them and waited.

On Friday June 6th I call them up in the afternoon wanting to know the current status of my car. Once again they tell me they are still waiting on parts and would have them Monday morning and that they would start on the car right away. At this point I got pretty angry. This is when I first contacted Pedders about this matter. I PMed Paul (Hemi4me) with all the details. He apologized for my inconvenience and he even agreed with me that it was totally unacceptable that they had my car with no parts and he told me he called the shop and forwarded my complaint to the shop owner. In a later PM he even told me that MCP mention nothing about having to wait on parts.

On Monday June 9th I received my first phone call from MCP. I was told they finally got the parts and would start working on my car right away.

Tuesday evening I call them up, not expecting my car to be done but just wanting to know how it was going. They said things were going great and the car would be done Wednesday afternoon. Great, I’m finally going to be getting my car back, WRONG!

June 11th, Wednesday afternoon I call them up to see if my car is done yet. They said they were still working on it and would be done by the end of the day and I could pick up the car on Thursday morning.

Thursday June 12th at 12:00 in the afternoon I get a phone call from MCP. They tell me my car still isn’t done and would be done no later than 3:00 PM. 3:00 PM rolls around and I heard nothing from them. I call their shop, no one answer. I tried a few more times with no luck. I then decided to take a ride up there. I get there and no one is even there. Now I was fuming. I went back home and PMed Paul and let him know what was going on. Later that day at 5:30 I call MCP and someone finally answers. I asked the guy if my car was done and he said he wasn’t sure and he would call me right back. A half hour goes by and no call. I then called him back. He tells me that the suspension is done and they will finish the torque converter by the end of the day. I asked him if they ran into any problems and why it took so long. He told me they didn’t run into any problems and with a smart a$$ tone to his voice told me “We just go the parts on Monday”. After this little talk I was wondering why they didn't have the converter done yet. They had the car for a week waiting on suspension parts, they couldn't have done the converter sometime that week? This lead me to believe that they were lying about not having the parts. They just didn't have time for me.

Finally it is Friday. MCP at this point has had my car for 11 days and I should finally be getting it back. I was really hoping that they would get my car done because I would be making a trip to Columbus that weekend. I call them up in the afternoon and they tell me they are still working on the torque converter and tranny cooler and it would be done by 5:00 PM. 5:00 PM rolls around and I call them and OMG it is actually done. I hurry up there. I write them a check for the job and prepare to leave. Before I left they told me that when they took the car for a test drive they could hear the exhaust clanking up against the car when they went over bumps because they couldn’t get the exhaust lined back up properly.

I drive the car home. The whole way home I hear the clank that they were telling me about. I would have made them fix the exhaust but I didn't have another 11 days for them to fix it so I decided to do it my self. I pull my car up on ramps when I got home. The first thing I noticed was all the clamps on the exhaust were loose. I re-aligned the exhaust and tightened everything down. I go to take the car for a test drive. I get about half way down my street and start hearing the clanking sound again coming from the rear of the car. I turn around and get my car back on ramps for further inspection. While checking the exhaust again I notice this,

A bolt without a nut on it. And Pedders is always saying how dangerous the OEM bushings are on these cars. Now this is dangerous. First I tried to call MCP but they were already gone. I then called Paul at Pedders. He told me he was sorry for all the trouble and told me I'd be better off talking to Pete. I let him know I'd PM Pete and try to talk to him in person if I was able to make the trip to Columbus. I then had to drive up to the hardware store to buy a washer and a nut. I get home and put the new nut on. While I was under the car I decided to check all the other bolts because I was preparing for a long trip to Columbus and I want to make sure my car was safe before I drove it that far. To my surprise, I ended up finding 2 more loose bolts that I had to tighten down. Words couldn't even describe how angry I was at this point.

In the end, I was able to make my trip to Columbus. When I first saw Pete, I went over to him and told him about what happened. He apologized a few times but would always change the subject and start telling me about how great the guys are over at MCP. IMO he didn't seem to think my issue was a big deal at all. Even after Columbus we went back and forth on some PMs and I still got the sense from him that he didn't really care.

While in Columbus I asked Pete if he'd inspect my car to make sure I wasn't having any other issues. He had his guys get under my car and check everything out. They found yet another loose bolt and even worse they notice I'm leaking tranny fluid. We traced the source of the leak and it was coming from the tranny cooler. They didn't tighten the clamps on the hoses that go into the tranny cooler. We tighten the clamps up as much as we could. The next day Eric (hemi31) was nice enough to check my tranny fluid for me. He said I was probably at least a quart low. So I ended up having to add another quart. Later when I got home I actually found out that I was still a 1.5 quarts low.

I thought all my troubles were finally fixed, wrong again. About 2 weeks ago I started hearing another clanking sound, this time from the front. I couldn't figure out what it was so I decided to let MCP take a look at it. I call them up on a Wednesday afternoon and tell about my issues. Once again they still didn't seem that concerned and acted like this is all normal. I told them I need them to look at my car ASAP. I told them I'd be available on Friday or Saturday. They told me I could drop my car off early Friday morning and they'd have it fixed by Saturday. I'm like wait just a minute, you don't even know what is wrong with my car and you are already telling me you'll need it for 2 days? This to me sounded like they don't care about me and they just want me to drop it off so they can work on it when it is convenient for them. I told them how about I bring the car in and look at it with you and if it is an easy fix we'll fix it right away. If it is something worse, I'll leave the car with them. They agreed to this. I brought the car up there first thing Friday morning. We get it up on the left and they re-tighten every bolt on the car. We saw the front sway bar move a little when we tightened up one of the bolts, so we suspect that was the culprit. Now the car is acting fine...... for now. Lets hope it stays that way.

In conclusion to my big review I must say that even to this day I am still extremely angry with both Pedder's and MCP. Because of them, I feel I risked my life driving my car with faulty suspension and because of them I almost destroyed my tranny and my car. They cost me a ton of time, money and head aches. They can try and sugar coat this all they want but what I have said actually happened to me and is 100% true. Although I mostly blame MCP for all of this, I think Pedders deserves a little credit too because their lack of efforts to resolve my issues and the fact that they brag so much about their highly trained Pedder's dealers. It's not even like I'm the first LX they have worked on, they've done about 3 or 4 LXs and at least 1 Track 2 before mine. Till this day, I still have yet to get an apology from MCP, they seem to care less about my issues than Pedders does. Pedders and MCP both make out like this isn't a big deal well IMO this is a huge deal. I don't care how complex the Pedders system is, when I am paying someone $5k+ for a job I want it done right. MCP knew there was clanking coming from the car when they gave it back to me because they told me about it. This is totally unacceptable.
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Bl00dy h3ll - what a nightmare. Although Pedders don't appear to have been directly responsible (one of their components didn't implode) they most certainly should have taken your complaint more seriously. Now - it may be that they have and there has been confusion. Mebbe you were so uptight, that it made everything seem worse. I don't know. However, you had an agreement for the shop to do the work - not Pedders as such (I may have read this wrong) - so the main problem is the totally shocking workmanship and customer service of this MCP place, with an aggrovating factor of Pedders disinterest in the problem.

Yes - nuts missing off of bolts on the suspension is extremely dangerous. I suspect that most, having their new set-up would have started throwing the car around straight away........ I don't think there is any way that anybody could mitigate the risk, to you and your car, that was there due to the job not being completed (forget about not being done properly - the job was not completed at all). Loose bolts/nuts, although not nearly as dangerous as missing components, will also lead to noise, frustration (clearly!) increased component wear and potential damage. Performance gains would also be midly affected.

If this account of the story is accurate and nobody is able to give viable reasons for the whole affair (although there is no excuse for missing securing parts!) then Pedders should seriously consider binning MCP as an outlet (or whatever). This kind of shoddy behaviour should not be tolerated. Guess you'd have to wait and see if Pedders reply to this complaint now and maybe take it a little more seriously than they have so far (in your mind). Certainly, if I were Pedders, I would be absolutely pi$$ed and MCP for creating this situation.....

Good luck sorting it out.....
Pretty much the main reason I hold Pedders accountable is because they are constantly bragging about their "Highly Trained Dealers" and how they are personally trained by Pedders and can do a better job than non-Pedders dealers and do it in half the time.
This is ridiculous. If the forum sponsor is the main guy handling/organizing the installations (Pete), he should have made sure you had absolutely no more problems after your first complaint.

Did you ever ask for some compensation for you time/money, because it is certainly warranted.

I'll wait to hear from the other side, but if what you say is true, there is no way to "sugar coat" their version.
I told both Pedders and MCP that I feel I deserve some compensation for all the time, money and head aches they caused me.
What in THEE BLUE HELL? :jawdrop:

honestly, i thought this was a rib. a legit rib.

i'm all for paying for quality.... i dont like to be overcharged anymore than anyone else would, but whats the deal with that? 5 grand for the kit....and the kits like, what? 3700$ leaving about 1300-1500$ in installation? and needing the car for 2 days? dilligently working, i dont see how that kit would take 2 days to install... this makes me go back to initial thoughs of questioning if i went the full kit route, what exactly are we paying for with the kit and labor? 2000$ alone for JUST bushings is still like whoa to a degree.

never heard of MCP, cant really say anything good or bad about sure you aint ribbin us? cause if you are, its a damn good one;)

but wow, after all the posts about "bushes" being dangerous, and bolts with loose nuts and one rear bolt with NO nut... and a trip from MO to OH??? i've had an rksport tubular a-arm snap on me during a road trip before... i know similar to the feeling you had to have had...empty gut, then anger.... granted i only paid 500 and i installed em myself, the a-arm broke, the bolts were tight.

MCP isnt every other pedders dealer, so i hope its just an isolated, like solitary confinement-isolated incident...

still sucks though you are getting pushed to the wayside, of sorts, when talkin to both parties...

hopefully some compensation or explanation can come out of this.... well look at the bright like the performance of it, right?:D

p.s.,,,,,, you honestly sure this isnt a rib? you're not being a sneaky one, right?
I'm telling the 100% truth, this actually happened to me. Even though Pedders was very expensive I decided to go with them because they are supposed to be a premium product with good service. How many people do they actually get to order the Full Track 2? With as expensive as it is, it isn't exactly their money maker. Because of that I expected to be treated like a V.I.P. when I took my car in. Instead I was treated like crap and they caused me a lot of problems.
exactly what we've been hearing on the forums about how good their service is and how their stuff out performs this and that and how some regard their service and product as "the best".

but even with the track 2 being their money maker, what product would you say IS their money maker? even still, 5K for suspension, you're probably getting a few deals cut here and there on the price buying it as a whole... but its obvious that you didnt get the "pedders service" here, that we've all heard good things about.
Pedders probably makes most of their money from selling the smaller kits and just shocks and springs. Most people that I've talked to think the prices on their bushings is way to high. Because they are so high, not too many people buy the whole thing, only people who want the best. It is just like selling cars. Dodge's most expensive car is the Viper. They don't make a lot of money selling Vipers, they are just meant to bring people into the show room because most people can't afford them. But I bet you if you went into a show room and told a salesman that you have $100k to spend and you want a Viper they'd treat you like royalty.
Hey metgo,

that really sucks to hear dude ..... I can only imagine how I'd have felt after shelling out over $5k to somebody just to find out they did such shoddy work and have such crappy customer service ....

How's she handle though ?

I can't say enough about how well the car handles now. Their product is just as advertised. The car has absolutely no body roll and feels very solid even at high speeds. The feel of the car is so much better now. When you turn the wheel, the car goes. If you want to turn the wheel even more, it will keep going. It is just so easy now to drive. What used to feel like a big heavy car now feels like a nimble little roadster. I do have to give Pedders that much, they do make a good product.
Metgo, Again as I've said, I'm sorry for your experience with MCP, while i do not know them personally, i haven't heard any bad things about them over the past year.

Best I can do is apologize and assure you that your issues are important to us, and your experience is not the normal Pedders Experience. We do make mistakes as we're not perfect, but we (Pedders Dealers as a whole) go out of our way to make sure that every customer is taken care of in a respectable, and prompt manner.

Again, I'm sorry, and I'm happy that in the end you have a Pedderized car that you can be proud of and enjoy, regardless of troubles that you have already been through.

As I stated in the PM's we had, you can contact me any time if you have questions about anything.
That is all Pedders has done, is apologize. When you are talking about a lot of money and people putting their life and car in danger an apology just isn't good enough. Every time Pete apologized to me it reminded me of when I was a kid and I'd beat my brother up and my parents would make me say sorry. I didn't mean it, I just said it because I had to.

You never spoke to me about compensation. NEVER.

In my years of business I have found that there are three forms of the truth. There is the customer's truth. There is the business owner's truth. Then there is reality -- the real truth. It is wise to never make a decision on any one half of the truth. I will make no other comments on this post as it would serve no end and can only reflect poorly on metgo, MCP and Pedders.
Not only did I tell you in person that I think I deserve some compensation, I also told you in a few PMs. But apparently you don't check your PMs. Besides, in a situation as bad as this, I shouldn't even need to tell you I deserve compensation, it should be implied.

x2. Dang. When they said they didnt have parts, you should've taken your car and told them to give you a call when the parts get must be "BALLIN" But anyway, sorry that you went through all of and learn I guess. Hope it rides sweet. After install the bolt, was the clanking gone, and how is the ride now? Hope its GREAT!!
The reason I didn't take the car back when they told me they didn't have the parts is because they said the parts were on the way and they'd have them that afternoon.
His life was never in danger. A lower rear shock but was left off or not tightened properly. The lower rear shock bolt is under load even when the car in on a lift with the wheels at full droop. In a worst case scenario the bolt falls out and the shock is trapped in the lower control arm pocket. It makes noise and does little else. That is the fact of the matter. It is also a fact that the mistake was made. The shop apologised. MCP apologised. The car was fixed. That should have been the end of the story. It wasn't. Being Pedders when the car showed up at the LX Nationals were inspected it. Eric from Backstreet performance crawled around in the dirt on the ramps to the dyno and checked every bolt in the suspension. Eric is built like a fireplug and found a nut he could tighten a bit more. To be very clear, there was no customer issue with the suspension at this point, we were just making sure. That turns into my car is falling apart and MCP sucks. We continue to provide free dyno and A/F pulls. That turns into FREE dyno services aren't good enough because the graph isn't large enough and why don;t you reprint it foir me. By the time he left the display he wasn't happy nor were any of the Dealers, nor was I. Then we end up with a noise weeks later that may have been the front sway bar bracket, but no one is certain there wasn't really anything wrong on the last shop inspection. Keep in mind, there are numerous posts on this forum and other LX forums of 100% box stock LXs various noises. When you touch a suspension, you have to be prepared to own every noise it makes after that. Pedders and our Dealer assume that role and risk. So now the customer leaves the shop after everything has been rechecked for the I don't know how many times and appears to be happy until the post we see here.

Enough is enough. The customer NEVER asked for or discussed any form of 'compensation' for his headaches and time with Pedders until he posted in multiple forums. It was never even hinted at. He could not and should not have been expecting a phone call from Pedders for two weeks, because there was no conversation, PM, email or any other type of exchange regarding compensation. Everything the customer asked for we gave him. Everything. Are we giving him something after this flaming thread -- other than his warranty for his bits and installation at any of the Pedders Dealers nationwide that he already had -- no.

Btw, the last conversation I had with this customer he told me he loved his Pedderised LX. That was after the Pedders track-side service at the Nationals when he was in line to make one last pass down the drag strip. He knows this is accurate. He knows exactly what I think of this post. He has never called to discuss anything in the last two weeks or made any attempt at any communication with Pedders in this time.

So what have we learned? We know that Pedders will be on this forum and in this community in good times and in bad. We know that mistakes happen and that Pedders sees to it they are corrected. Pedders honors our warranty and is committed to customer service. That doesn't mean it makes everyone happy. There are five in four years that are not. Would I like it to have been four -- absolutely.

If you choose to Pedderise your LX, know that you will recieve the best possible service from our Dealer Network with the support of Pedders corporate. Will you be satisfied with your Pedders bits and installation -- statistically the answer is yes. We are viturally perfect achieving 99.999%. The shame of it is we have failled at all in being perfect in this area. As I have done on this forum and others here is my mobile phone number 616.834.8100. Here is my office number 248.522.8021. Here is my email [email protected] If you have any issue wioth Pedders that cannot be resolved at the Dealer level feel free to call me.
I never denied that Pedders makes a great product. To this day I stand by it, my Pedders suspension is awesome, it is like nothing I've ever experienced before. But there is other matters at hand, so quite trying to change the subject. I've told both you, Paul and MCP that I think I deserve compensation for all the problems you caused me and I keep getting brushed off and you continue to act like this isn't a big deal and it is normal. I'm not the bad guy here, you are.

First off let address the issue of my life being in danger. I said in my opinion, I felt that my life was put in danger. Pedders actually has a huge thread about "Dangerous OEM bushings", pedders thinks OEM bushing are dangerous but not a bolt with out a nut on it? Are you trying to say that not having a bolt on a nut is normal and isn't a big deal?

Obviously the guys that check my car in Columbus didn't do a very good job if I had to take my car in again to get checked again. And if you think just because they did check my car that it makes us even, you are wrong. Pedders screwed my car up, so they needed to fix it. As for the Dynos, after I realized that my car had leaked tranny fluid I told you I didn't want to dyno it. You kept insisting that I get it on the dyno. It was your choice to dyno the car, not mine. I even offered to pay you and you turned me down.

Another thing, with all the faults in the installation possess aside, what about the 11 days it took them to do the job. Don't over look that. 11 days to do something that should have only taken a day or two? That is ridiculous. How do you account for that?

Pete keeps saying on all the forums that Pedders has give me every thing that I ask for and keep pretending like there isn't a problem. Well he is wrong, I haven't got everything I've asked for and that is why I started this thread. Do you think I just started this thread to try and ruin Pedders? If I just wanted to hurt the Pedders name I would have posted this a month ago when it first happened. I gave you a month to make a move and you did nothing. The only way I could get you to respond to my PMs was to tell Paul to tell you that you had one.

Please, any of you that might be considering Pedders, please PM me first. There was a lot more details to this whole matter that I chose to leave out due to forum rules. But trust me when I say this, it gets worse.

Also, you might want to keep an eye on this thread.
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Just what would have been your stance 'had' this bolt popped out whilst metgo was accelerating down an on-ramp (using the full potential of the system - of course) and the suspension had suddenly dropped, or popped out (dependent on the dynamics). Think it would still have been fine? What about if he'd gone to a track day?

You/your outlet/workshop were lucky - plain and simple. You got away with a potentially far worse situation purely because somebody checked the work that had been done so poorly. The fact you are defending this workshop beggars belief.......

Whatever your excuses and mitigation leaving a nut off of a suspension system is dumb azz - plain and simple. That nut was there for a VERY GOOD REASON! If it were not necessary, don't you think that DCX would have omitted it?

Yesterday, I hoped upon hope that a Pedders rep wouldn't come onto the forum and start trying to claim that missing securing parts on a suspension system aren't that bigger deal if they are missing from certain places... Oh well - that's that down the drain.....

No true engineer would ever see something like that as trivial - or try and excuse it away as being 'not so bad'. It was a major c0ck-up and any intelligent person will know that......

And if I'd paid 5 grand for this poor standard of service, I'd certainly be expecting to be getting some of that back......

I couldn't agree more. That is the reason I keep saying Pedders doesn't think this is an issue and they don't care about me. If that bolt doesn't need a nut, why did they put one on the other side?

Pedders keeps trying to change the subject and aren't dealing with the matter at hand. Then they try and say that there is no problem when there clearly is. They are so full of B.S. and I think everyone sees that.
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One other thing Pete forgot to mention was that I was nice enough to put my car on display at the Pedder's booth in Columbus. I had my car over there almost all day and actually stood over there and talked to a lot of people about how much I liked my Pedders and not mentioning anything about my issues with them. Did he ever once thank me for this? No. He almost acts like I owe him because his guys took 10 minutes out of their day to check the nuts on a car that their dealer screwed up that is covered under their warranty. How I see it, I actually did him a favor by letting him use my car for people to see and me actually recommending Pedders to people there.

To all those people at LX and Beyond that I recommend Pedders to, I am truly sorry that I recommend them.
Thanks for the support arfur and to everyone else who has been supportive through all of this. I think most people on all the forums I've posted this on are on the same page as afur here and for some strange reason Pedders thinks it isn't a bad thing.
First - there are 3 sides to every story. Only one of them is what REALLY happened, the other 2 are biased points of view. I do however find it funny how many jump on a band wagon without facts or research.

Mike has left out a WHOLE lot out of facts out of this story. But I guess when you are trying to get some of your money back, you do that. With that said, if you can NOT afford to do a MOD – please don’t do it. If you have to borrow money for a MOD – is it really worth it unless you are a professional racer? How you spend your money is totally up to you, I’m not judging, but damn at least be able to afford it.

As we all know, the world is not a perfect place. I know that -IF- MCP makes a mistake they stand behind their work. This is not a new company. This is not a company that does not know what they are doing. This is a company that has built RACE CARS – fabricated race cars – for other people and themselves and raced them for over 30 years while using the BEST of the BEST products.

They have built for the best in the industry. StL IS a racing town…. Some of the BEST racers have come out of St. Louis… Wallace, Schroeder, Trickle...

MCP is a Pedders certified dealer, DiabloSport Certified Tuner, Kooks, Corsa, ProCharger, Brakeman, on and on and on have their own Dyno. They only install the BEST of the BEST - HIGH END top of the line products. They have a LARGE professional shop. Dodge Dealers in St. Louis refer their performance customers to MCP. This is not a shop that said OHHH I think I'll sell Pedders today. MCP also RUNS everything they carry -- first. They test it on their own cars. Then this was a 2 year process to become a certified authorized dealer!

11 days - but Mike caused many of those by not having his parts there on time. 4 of those days were racing days and he was aware of those.

Time frame:
May 24th - Pedders Day in StL – Mike was advised at this time his car was NOT safe to drive. He drove it anyway. His comment was “I’ll have to check on the forum first”.

June 2 – car was dropped off (According to Mike) – not sure how they were expected to start without the PARTS which you were to bring.

June 3 - The work order was signed.

June 4
– Mike delivered his own parts for the car -- late afternoon. This delayed his car getting into the shop until late on Friday, June 5th. No car is put on a lift until all parts are physically in the shop (basically he missed 2 appointments that put him in the back of the line for service in the shop) MCP was waiting for him to deliver his parts – a torque converter and an oil cooler. You left this part out.

While he waited on his parts to arrive other cars were put ahead of him - including mine. Did you really think they would do nothing else while waiting on you to get the parts to them? They are a busy shop, well respected and work on many cars.

June 5-9 - The weekend was an out of town race weekend and no work is done in the shop on those weekends since racing requires a large part of the shop staff. No work began on his car until late Monday June 9th due to a late arrival back to the shop of the race crew. This was made known to everyone that had a car at MCP. MCP was going to MI!

June 9th – install started - Everything under the car required penetrate to loosen the bolts as a result of poor maintenance and abuse, the normal install took much longer than estimated.

June 13 - 2 AM – Finished another customer’s car at 2 AM. This one was MINE.

June 13 - Work was completed on his car on Friday and the car was aligned by the contract alignment shop and test driven.
He was advised to return to the shop after his out of town trip planned for June 14th so that a follow up check to make sure that nothing had occurred on his road trip. He was told to drive it 50 miles and return, he insisted on driving it to Columbus.

Mike was also advised that his exhaust had been removed in one piece, set aside and that upon reinstallation noted where it had been rubbing since it had been originally installed. It was suggested that he return to his original installer to have this adjusted since the exhaust system would have to be disassembled to correct old installation issues. He was also advised that the factory tunnel brace was missing when he took car to MCP. This was also pointed out on Pedders Day. So there was no “I’ll have them fix the exhaust” you were already told to return to whoever installed it incorrectly.

June 14th - Pedders checked out his car in OH and found a minor loose bolts and a loose hose clamp (about a ¼ turn loose) on the transmission cooler. These cooler kits are not sold by MCP they are notorious for leaking because all that holds the rubber hose tight is a small worm gear clamp. This is NOT a product that MCP would carry. It is a quality issue. When I was in OH Mike acted as if Pete was his best friend and went on and on about Pedders to others.

June 15th – Mike returned to St. Louis from Columbus

June 18th – MCP left messages and emailed for Mike to bring the car in

June 24th – Mike finally called MCP back.

June 27th – finally took the car to MCP for the original follow up appointment.

July 02 - MCP was at Gateway International Raceway - last Tuesday. Mike was in the pits with the MCP car & crew and was all about MCP. Telling folks that were looking at the car how great the shop is. MCP ran 12.4 @ 111.

Now I am sure I could go search and find that you were racing this car every weekend and every Tuesday during all this. But I do have other things to do.

If you look at YOUR pic – that you just happen to have a camera to take a pic of a missing nut - there is rust and road wear on the end, but you can see where there WAS a nut. Am I saying you took it off --- HELL NO!!! I am saying there WAS a nut there. Did it work itself off? Maybe. But it WAS there. Maybe you should have taken it BACK after 50 miles as instructed.

As a note: The bolts that are included in the photos are lower shock bolts. Although these bolts have nuts on them, they pose no safety hazard since the strut and shock have tension and compression holding the unit tight.

There WAS a real danger to metgo at Pedders Day and he chose to ignore it until he could "talk to the people on the forum". His words to ME.

MCP has a quality control program to eliminate these issues. A mechanic does the work. Another mechanic checks the work. They send the car to the contract alignment shop for alignment. Then test drive the car and place the car back on the lift to check all work.

You go on and on about the tranny fluid. But if I am not mistaken the ONLY way to check the true level on our cars is at a dealer with a $5k specialized code reading machine. We don’t have a “dip stick”. I know there was no machine at OH. Even MCP takes their Charger to a Dodge dealer to get it checked.

2 weeks ago – Hmmm they told you to bring it back so they could torque everything. Did you? No. But did you run it at the track --- YEP!

You didn’t put yourself at risk with this… but you did before and were ok with it. NOW you are suddenly concerned with safety??? You have made some poor choices when it comes to the maintenance on your car. In your words, “Only my 0-60 time matters”. That has been your focus, not a safe or maintained car.

Do any of you REALLY think I would take my car to somewhere that is not THE BEST? That I would put their NAME on my signature or on my car??? Come on now.

I’m sorry Mike is not happy. I hate to say it, but I believe he has other motives. Those have become apparent. I’m also not going to get into a pissing contest. But praising MCP in person and at the track while playing with the big boys then doing this……… what the hell? This is a real racing team – one of their cars runs 8’s – for FUN.

I’m thrilled with both Pedders AND MCP.

Let me say it again…

I’m thrilled with both Pedders AND MCP.

My car not only LOOKS amazing but RIDES and drives amazing. Pedders is soooo worth it. MCP did a fantastic job on my Pedders install, my Corsa/Kooks/CAI install and will do so again on my ProCharger install as well as Pedders front end bushings.

I’m sorry Mike has issues here, these should have been handled in a professional manner not by trying to get some attention on line. IMHO. You should have picked up the phone as I told you many times during your install week. More than once I said, “call them and ask them”. It's less than 5 miles from where we live - you could have just gone to the shop.

It amazes me that beer drinkers get “beer muscles” it must be that people on line get IP muscles. Because outside of the keyboard --- it is a MUCH different story on this one. But it has sure gotten you a lot of attention. Next time, please, present ALL the facts. You have slammed a HIGH END, top of the line vendor that really didn't deserve it. All this drama....
Stldocrecruiter, you are a great person but very wrong. For all those of you who want the real answers to the misinformed details listed above please read these two post by me on lxforums
You are sooooooo out of line. Your car was not on display for Pedders. NO vendor would put your car on display - it is nasty! DIRTY! The inside is a wreck!

My car was on display for Pedders on Sunday - the big RED Charger sitting in front of their tent.... I was asked to have them display it on Saturday, but it was Corsa's feature car.

You SUCK at facts! You just dream this **** up????

By the way, Pedders did send me new front end bushing for allowing my car to be on display and driven by someone in OH to see how it handled. He thanked me a million times.

Maybe you just dreamt it was on display?
My car sat over by there tent almost all day on Saturday and I stood over there most of the day talking to people about how great pedders is.
This seems to me to be an install quality issue, and a communications issue.
The communications issue started from the get-go; from what I read, I would assume that the shop thought Metgo had the torque converter for Day 1, and Metgo assumed the shop had the kit parts for Day 1. They both may have discussed this on the morning of Day 1, and Metgo chose to leave the car.

This isn't like an unscheduled maintenance - hey, my car is broke, fix it. Without the parts on-hand, there's no need for the shop to keep the car, or for Metgo to leave the car. In my view, Metgo and the shop should have maintained communication until both had the necessary parts to move forward; then make the appointment. Even of the shop had an airbill number to track the shipment, it's coming from, well, down under, so it has to clear customs; timely delivery cannot be guaranteed.

Pedders, nor Pete, are responsible for the torque converter/transmission cooler line issues; they don't really belong in a Pedders review (although it was nice of them to tell Metgo there was an issue at the time it was observed).

How many of us have had quality issues with our Dodge dealer, and this could be any number of them! Yet none of us, to my knoweldge, are subtly (or otherwise) knocking on corporate Dodge's door for renumeration from these bad dealer experiences. Why is Pedders any different? Ford used to advertise that 'Quality is Job 1', yet they never made payouts for bad dealership services.

Someone checking the integrity of your installation on their back with the car on ramps is extremely limited in what can be checked. That check really needed to be done in the air, wheels off. I don't know what dynamics were at play that this became the best solution at the time; it should have been done differently if it were possible to do so.

I can say that I have been driving for more than 30+ years (specifics aren't relevant). Driving a Pedderized (Trac-II) Charger has been the most enjoyable drive in all my years of driving (and we're not talking a trip around the block - several hundred miles). Given the money and an appropriate vehicle, I would not hesitate to Pedderize it.

However, I definitely would not use your local shop to complete this work. Regardless of wherer it was done, I would take full advantage of greater communication opportunities and utilizing the 'Open-shop' policy while your car is being Pedderized (preferably with a mechanic friend or relative).

It isn't Pedders or Pete that has let you down - it is the local shop. Pedders can certainly take your input and disqualify the shop, but I am not privy to their legal arrangements; I can't say that it can legally be done. Better communication (orally, not via PM's or E-mail) would have been far better communication methods, and certainly allowed you to be more direct about your expectations or desires.

And to clear up any questions that may arise from this post... I am not a Pedders dealer, distributor, agent, or employee; I am not a Dodge dealer, distributor, agent, or employee; I am not an owner or employee of a business engaged with or by Pedders or Dodge; I do not own a Pedderized Charger; I do not own a Charger. And don;t waste your time looking for any of my previous posts - this is my first.

Let the flames begin!
The only communication problem is with pedders, not me. And I don't hold them accountable for the tranny cooler or converter. I just brought that up because it ties in with my story and it shows that if they can't tighten a hose clamp, why should I let them work on my suspension.
He is a she :)

There were problems with his exhaust already. That was pointed out by a forum member at Pedders Day. He was aware. They didn't do his exhaust - so no, that was not part of the job paid for. He was instructed that it must be taken apart and rewelded - take it back to whoever installed it. I'm sure they could have done it for him. Some of the best welding I have ever seen comes out of that shop. I've taught welding, I feel comfortable saying that.

afur - I dont even know how to respond to you, again, I am not used to dealing with teenagers on a forum. So I won't.

BeasstMaster - you have my phone number, if you want my opinion it is a phone call away. You have seen my car (don't think you have heard the new sound yet) and my install was amazing. Making a decision not to use Pedders or MCP based on this thread -- that's insane. You are crazy, but not insane. :)

metgo thought he could get some cash back and this is how he decided to do it. If you can't afford MODS - don't do them.
First off, they did do my exhaust. They weren't the first ones to do it but they did have to remove it when the did the suspension. When the re-installed the exhaust they didn't put it back on correctly. It was not like this before I took the car in. Also another thing I did not mention about the exhaust is the fact that it rubbed up against my trunk after I got my car back and burned a hole in my trunk. I'll post Pics asap, I'm having issues with my camera.

And I find your comment about me wanting to make a quick buck highly offensive. What would make you say something like that? I challenge you, look through every PM I've ever sent you, look through every post I have ever made on any of these forums and you show me where I demanded money for this? I have always said "compensation". What compensation is I left up to MCP and Pedders to decide. In a round about way I did get some compensation, I got to see Pete make a complete fool of him self on LXforums and I also got my message out to the people who need to know.
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Thanks Vicki, but I don't need to call as you've made your opinion pretty clear. We're all allowed an opinion and, although we may disagree, what I'd like to see if doing so without the name-calling. That really bugs me.

My $0.02 for what it's worth
Last night when I got off work at 2 am, I had a PM from Vicki. Then gave me her phone number and said he wanted me to talk to her about my Pedders situation before she made any comments on my thread. I say sure thing, I'll give you a call, what is a good time to call?

The reason I asked her this is because I work night shift and I don't want to be calling people at 3 AM. I woke up this afternoon before work and saw that she had already posted in the thread. And not only did she post she post a ton of false information that I completely picked apart in the LX thread. I really wish she had give me a chance to talk to her on the phone before she had posted. I was gonna call her that afternoon but after reading some of her insulting post I had nothing more to say to her. She denies it but I know for a fact that she has been talking to MCP because she knows way to many personal detail. She has them all wrong but she knows more than what I've ever told her.

I am saddened to read this post and being empathetic won't help the situation. I wish I knew the shop wish I could do something to make it all go away. I am so sorry you had to go through all this I really am.

I think its unreal that a professional shop would do this, but I don't think its something that has never happened before - a machine would never make this mistake but a human? Yah ok I can see that. Does that make it right? NO

I really really hope people look to the root of this thread to see that Metgo likes the Pedders product a lot - as I do. The suspension is rock solid, and the shop that installed mine in PHX, AZ Anthem Motors did a wonderful job.

That being said I do HAVE to clarify one thing. I never once ever heard Metgo ask me for money, compensation, free install, free parts nothing. Nothing makes me more upset than some one saying I did or said something when I didn't. Once again, I never once got a message, a phone call or anything that said Pedders should give you some compensation. I promise that - my cell number is in every post. It never rang once asking for compensation for a loose bolt or anything else.
I'm sorry this had to be a bad review as far as the customer service even though you were more helpful to me than anyone else from MCP or Pedders. But I am still very pleased with the product.

Yeah - I'd fall back on that argument if I had no answer as well!

Your arguments are flawed. You seemed to come out both guns blazing, basically implying that metgo was the cause of all the problems. You are SO biased one way that it made your 'argument' (such as it was) more of a protective rant.

Now - try and ignore the fact that I am just a teenager (which many forums have thousands of....) and pick through my reply and be so kind as to answer the questions that I put to you.

Failure to do this just shows that you had a little bout of chest-beating and actually have little of substance to substanciate your claims.

The most important question is what was so dangerous on metgo's car and what was he advised?

The other question - seeing as you appear to be slightly mechaniclly minded - was were the old suspension mounting bolts used on the install - and if they were, is it not possible for the witness marks on the bolt, showing that there had been a nut once upon a time, to have come from the original install and not the new install?

I await in anticipation.
The danger she is talking about is a bushing, that they are talking about in the thread listed below. She obviously hasn't read that either. Basically Pedders lies to everyone about their bushings being bad and tell them they need to buy the pedders ones to fix it. This is what she is referring to when she says I drove my car when there was something wrong with it. She just shows her ignorance about cars and the forums.

If you read the LX thread where she posted the exact same thing I tore every she had to shreds. You can see that here,

She would start to say a little truth then throw in a ton of crap that she either hear from MCP or made up. She thinks she knows my life story and my financial situation and I am just out to make a buck, well she is wrong. I make probably more than twice as much money as the average person my age, I have a credit score of over 700 and I almost have my Charger paid off after only 2 years of having it. I was baffled when I read her post. She was one of the few people I told any of this to up until now and she supported me all the way. She told me to be careful of the pedders guys and don't let them take advantage of me. When I first told her they were taking forever on my car she tells me I should file a compliant against pedders and I should get some sort of discount for all of this.

But lets just put it this way, whether she will admit it or not some how her buddies at MCP changed her mind from the time I last talked to her. I wouldn't trust anything she says in regards to any of this because she is pretty much just speaking on behalf of MCP. And that is what really ticks me. She is mis-representing her self. She acts like she is a personal friend by calling me by name then starts rambling on without the facts and without even reading the threads. She is not a friend of mine, I've met her 1 time and exchanged maybe 5-10 PMs and most of those were about her Pedder's experience, not mine.
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ive got 2 pedders bushings in my car. probably the best 150 bucks i spent on this car (for both).

the bushes may not have been torn that i replaced, but they totally change the feel of that section of the car. (front/steering)
I agree with you there. I knew for a fact that there was nothing wrong with my OEM bushings when I decided to do the track 2. The only reason I did the bushings is because I knew they would make the car handle better.
SO I have spent nearly 45 minutes reading all this. I also took my personal knowledge and experience with some of the people involved into account.
I have "known" insofar as one CAN know someone from a simple online forum, Mike, for nearly a year. I would believe his side of the story on many things, and I simply cannot see him making the important parts of this story up. No one has disputed that the install which was to have taken 2 or 3 days took 5 from the time the installation started. No one has disputed that the vehicle was not buttoned up when it was returned. No one has said why the tc and cooler were not even started on until the pedders bushings and kit showed up (sorry I refuse to call them bits and bushes. Bushes are for yards and women who dont own a good razor). There is no good reason that I have seen as to why the exhaust was not replaced to the specs it came in with. It didnt bang or clank before he brought it in.
I find 95% of the fault here lying with the installer. The only reason I find issue with Pedders is that they are vociferous in their touting the quality, service, and the quality of their Pedders authorized installers. In a perfect world, the installing shop would have made an offer for comprimise, Mike would have accepted, and this would be over. In an imperfect world, had the installer not made an offer, pedders would have put a little pressure on them to see that the issue was resolved. In the grand scheme of things, MCD MIGHT lose business from 3 to 5 Charger owners in the area. It is Pedders who has the greater stake in this, since they could potentially lose hundreds of customers.
For Pedders to dismiss Mike's valid points (and maybe invalid ones if there are some) shows a flaw in the customer service philosophy of the company. You can not make all the customers happy all the time, but to be seen to not even try when there is an unhappy customer just shouts of a lack of basic business principles.
I do not believe Pedders can say there was not a problem, as they found problems when they had the car on the ramps. One small problem found that way has to make you wonder what they didn't or couldn't find considering the circumstances of the inspection. To make excuses or to say that this or that part are not important is just an attempt to deflect away the blame, and avoiding taking responsibility for certifying a shop who in this case dropped the ball.
I have heard NOTHING but outstanding praise of the product. If I had the money, it would be something I would do. When one hears about the difference in the ride feel between an RT and an SRT, the RT owner naturally would seek to find some of what is lacking. However, while Mike's claims would not have changed my mind about Pedders, their response in the posts here have. I do not expect Pedders to compensate Mike, but I DO expect them to lay it on the installer, who is after all the one who screwed the proverbial pooch, and let them know that MCD's actions have been detrimental to Pedders business practice, and that MCD should make right.
I would also say that, when looking at this story, which clearly does have 3 points of view, in my mind, some weight MUST be given to an outstanding member with several thousand posts, compared to others who are either in this debate for profit (The Pedders folks, no blame in that) and some who are insinuating Mike's motives, and questioning his integrity. 77 posts just does not hold much weight.
Took you long enough to show up :bigthumb:

Wait till you read the thread I start on LXF, it is even more intense.
Well I think everything that can be said has been said. So I guess that about wraps things up. Thank you very much to those of you who supported me through out this whole thing, I hope you guys have learned as much from this experience as I have.

Mods, can you please lock this thread?
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