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Discussion Starter #1 (Edited)
I hate to post bad reviews especially in situations like this where a supporting vendor is evolved but I have to be honest. I think my Pedder's setup is great and the car handles amazing but I had so many issues a long the way that it almost doesn't seem worth it to me now. First off let me say that Pedders and Mid Coast Performance (my local Pedder dealer) have the worst customer service I have ever delt with. It is so bad that it is laughable. Here is how it all went down.

Back on 5-15-08 I found out about a shop in the St. Louis area called Mid Coast Performance from this thread http://www.lxforums.com/board/showthread.php?t=114235 , turns out they were having some event called “Pedders Day”. The day after I found out about this shop I called them up to see if they would install a torque converter for me and setup an appointment for Friday 5-30-08.

The next week I ended up going to their Pedders Day on 5-24-08. I had a great time. I got some free food, a 28 point inspection and best of all I got to ride in shop Owner Gene’s Pedderized Charger R/T. I was very impressed with his car and told him I plan on doing some suspension work in the very near future. A few days after on 5-28-08 I called Gene and let him know I wanted to do the Full Track 2 setup. We agreed to have it started on 5-30-08 when I drop my car off for the torque converter install. The next day I found out that I wasn’t going to have my torque converter in time for the install so we agreed to push the appoint back to Monday June 2nd. Gene told me they could get started on the car Monday morning and it was a 2-3 day install with about 14-16 hours of labor. I told him I’d bring the converter up as soon as I got it so they could complete the install and he said that was fine.

On Monday June 2nd I drop my car off with Mid Coast Performance at 7:30 AM. The guy that was working when I dropped it off told me “We'll start working on it right away”. Two days later I finally get my torque converter, I rush it up to MCP and when I got there I noticed my car was parked in their lot in the exact same place I left it on Monday morning. I talk to the owner’s son Kurt who was working at the time. He told me they were waiting on parts and would have them in that afternoon and would start first thing Thursday morning and could possibly have the car done Friday evening or Saturday afternoon at the latest. I received no phone call from them telling me that they were even waiting on parts. I assumed since they were a Pedder’s dealer they should have had the parts especially since I made an appointment almost a week in advance. So I left the torque converter with them and waited.

On Friday June 6th I call them up in the afternoon wanting to know the current status of my car. Once again they tell me they are still waiting on parts and would have them Monday morning and that they would start on the car right away. At this point I got pretty angry. This is when I first contacted Pedders about this matter. I PMed Paul (Hemi4me) with all the details. He apologized for my inconvenience and he even agreed with me that it was totally unacceptable that they had my car with no parts and he told me he called the shop and forwarded my complaint to the shop owner. In a later PM he even told me that MCP mention nothing about having to wait on parts.

On Monday June 9th I received my first phone call from MCP. I was told they finally got the parts and would start working on my car right away.

Tuesday evening I call them up, not expecting my car to be done but just wanting to know how it was going. They said things were going great and the car would be done Wednesday afternoon. Great, I’m finally going to be getting my car back, WRONG!

June 11th, Wednesday afternoon I call them up to see if my car is done yet. They said they were still working on it and would be done by the end of the day and I could pick up the car on Thursday morning.

Thursday June 12th at 12:00 in the afternoon I get a phone call from MCP. They tell me my car still isn’t done and would be done no later than 3:00 PM. 3:00 PM rolls around and I heard nothing from them. I call their shop, no one answer. I tried a few more times with no luck. I then decided to take a ride up there. I get there and no one is even there. Now I was fuming. I went back home and PMed Paul and let him know what was going on. Later that day at 5:30 I call MCP and someone finally answers. I asked the guy if my car was done and he said he wasn’t sure and he would call me right back. A half hour goes by and no call. I then called him back. He tells me that the suspension is done and they will finish the torque converter by the end of the day. I asked him if they ran into any problems and why it took so long. He told me they didn’t run into any problems and with a smart a$$ tone to his voice told me “We just go the parts on Monday”. After this little talk I was wondering why they didn't have the converter done yet. They had the car for a week waiting on suspension parts, they couldn't have done the converter sometime that week? This lead me to believe that they were lying about not having the parts. They just didn't have time for me.

Finally it is Friday. MCP at this point has had my car for 11 days and I should finally be getting it back. I was really hoping that they would get my car done because I would be making a trip to Columbus that weekend. I call them up in the afternoon and they tell me they are still working on the torque converter and tranny cooler and it would be done by 5:00 PM. 5:00 PM rolls around and I call them and OMG it is actually done. I hurry up there. I write them a check for the job and prepare to leave. Before I left they told me that when they took the car for a test drive they could hear the exhaust clanking up against the car when they went over bumps because they couldn’t get the exhaust lined back up properly.

I drive the car home. The whole way home I hear the clank that they were telling me about. I would have made them fix the exhaust but I didn't have another 11 days for them to fix it so I decided to do it my self. I pull my car up on ramps when I got home. The first thing I noticed was all the clamps on the exhaust were loose. I re-aligned the exhaust and tightened everything down. I go to take the car for a test drive. I get about half way down my street and start hearing the clanking sound again coming from the rear of the car. I turn around and get my car back on ramps for further inspection. While checking the exhaust again I notice this,







A bolt without a nut on it. And Pedders is always saying how dangerous the OEM bushings are on these cars. Now this is dangerous. First I tried to call MCP but they were already gone. I then called Paul at Pedders. He told me he was sorry for all the trouble and told me I'd be better off talking to Pete. I let him know I'd PM Pete and try to talk to him in person if I was able to make the trip to Columbus. I then had to drive up to the hardware store to buy a washer and a nut. I get home and put the new nut on. While I was under the car I decided to check all the other bolts because I was preparing for a long trip to Columbus and I want to make sure my car was safe before I drove it that far. To my surprise, I ended up finding 2 more loose bolts that I had to tighten down. Words couldn't even describe how angry I was at this point.

In the end, I was able to make my trip to Columbus. When I first saw Pete, I went over to him and told him about what happened. He apologized a few times but would always change the subject and start telling me about how great the guys are over at MCP. IMO he didn't seem to think my issue was a big deal at all. Even after Columbus we went back and forth on some PMs and I still got the sense from him that he didn't really care.

While in Columbus I asked Pete if he'd inspect my car to make sure I wasn't having any other issues. He had his guys get under my car and check everything out. They found yet another loose bolt and even worse they notice I'm leaking tranny fluid. We traced the source of the leak and it was coming from the tranny cooler. They didn't tighten the clamps on the hoses that go into the tranny cooler. We tighten the clamps up as much as we could. The next day Eric (hemi31) was nice enough to check my tranny fluid for me. He said I was probably at least a quart low. So I ended up having to add another quart. Later when I got home I actually found out that I was still a 1.5 quarts low.

I thought all my troubles were finally fixed, wrong again. About 2 weeks ago I started hearing another clanking sound, this time from the front. I couldn't figure out what it was so I decided to let MCP take a look at it. I call them up on a Wednesday afternoon and tell about my issues. Once again they still didn't seem that concerned and acted like this is all normal. I told them I need them to look at my car ASAP. I told them I'd be available on Friday or Saturday. They told me I could drop my car off early Friday morning and they'd have it fixed by Saturday. I'm like wait just a minute, you don't even know what is wrong with my car and you are already telling me you'll need it for 2 days? This to me sounded like they don't care about me and they just want me to drop it off so they can work on it when it is convenient for them. I told them how about I bring the car in and look at it with you and if it is an easy fix we'll fix it right away. If it is something worse, I'll leave the car with them. They agreed to this. I brought the car up there first thing Friday morning. We get it up on the left and they re-tighten every bolt on the car. We saw the front sway bar move a little when we tightened up one of the bolts, so we suspect that was the culprit. Now the car is acting fine...... for now. Lets hope it stays that way.

In conclusion to my big review I must say that even to this day I am still extremely angry with both Pedder's and MCP. Because of them, I feel I risked my life driving my car with faulty suspension and because of them I almost destroyed my tranny and my car. They cost me a ton of time, money and head aches. They can try and sugar coat this all they want but what I have said actually happened to me and is 100% true. Although I mostly blame MCP for all of this, I think Pedders deserves a little credit too because their lack of efforts to resolve my issues and the fact that they brag so much about their highly trained Pedder's dealers. It's not even like I'm the first LX they have worked on, they've done about 3 or 4 LXs and at least 1 Track 2 before mine. Till this day, I still have yet to get an apology from MCP, they seem to care less about my issues than Pedders does. Pedders and MCP both make out like this isn't a big deal well IMO this is a huge deal. I don't care how complex the Pedders system is, when I am paying someone $5k+ for a job I want it done right. MCP knew there was clanking coming from the car when they gave it back to me because they told me about it. This is totally unacceptable.
 

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Bl00dy h3ll - what a nightmare. Although Pedders don't appear to have been directly responsible (one of their components didn't implode) they most certainly should have taken your complaint more seriously. Now - it may be that they have and there has been confusion. Mebbe you were so uptight, that it made everything seem worse. I don't know. However, you had an agreement for the shop to do the work - not Pedders as such (I may have read this wrong) - so the main problem is the totally shocking workmanship and customer service of this MCP place, with an aggrovating factor of Pedders disinterest in the problem.

Yes - nuts missing off of bolts on the suspension is extremely dangerous. I suspect that most, having their new set-up would have started throwing the car around straight away........ I don't think there is any way that anybody could mitigate the risk, to you and your car, that was there due to the job not being completed (forget about not being done properly - the job was not completed at all). Loose bolts/nuts, although not nearly as dangerous as missing components, will also lead to noise, frustration (clearly!) increased component wear and potential damage. Performance gains would also be midly affected.

If this account of the story is accurate and nobody is able to give viable reasons for the whole affair (although there is no excuse for missing securing parts!) then Pedders should seriously consider binning MCP as an outlet (or whatever). This kind of shoddy behaviour should not be tolerated. Guess you'd have to wait and see if Pedders reply to this complaint now and maybe take it a little more seriously than they have so far (in your mind). Certainly, if I were Pedders, I would be absolutely pi$$ed and MCP for creating this situation.....

Good luck sorting it out.....
 

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This is ridiculous. If the forum sponsor is the main guy handling/organizing the installations (Pete), he should have made sure you had absolutely no more problems after your first complaint.

Did you ever ask for some compensation for you time/money, because it is certainly warranted.

I'll wait to hear from the other side, but if what you say is true, there is no way to "sugar coat" their version.
 

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Discussion Starter #4
Bl00dy h3ll - what a nightmare. Although Pedders don't appear to have been directly responsible (one of their components didn't implode) they most certainly should have taken your complaint more seriously. Now - it may be that they have and there has been confusion. Mebbe you were so uptight, that it made everything seem worse. I don't know. However, you had an agreement for the shop to do the work - not Pedders as such (I may have read this wrong) - so the main problem is the totally shocking workmanship and customer service of this MCP place, with an aggrovating factor of Pedders disinterest in the problem.

Yes - nuts missing off of bolts on the suspension is extremely dangerous. I suspect that most, having their new set-up would have started throwing the car around straight away........ I don't think there is any way that anybody could mitigate the risk, to you and your car, that was there due to the job not being completed (forget about not being done properly - the job was not completed at all). Loose bolts/nuts, although not nearly as dangerous as missing components, will also lead to noise, frustration (clearly!) increased component wear and potential damage. Performance gains would also be midly affected.

If this account of the story is accurate and nobody is able to give viable reasons for the whole affair (although there is no excuse for missing securing parts!) then Pedders should seriously consider binning MCP as an outlet (or whatever). This kind of shoddy behaviour should not be tolerated. Guess you'd have to wait and see if Pedders reply to this complaint now and maybe take it a little more seriously than they have so far (in your mind). Certainly, if I were Pedders, I would be absolutely pi$$ed and MCP for creating this situation.....

Good luck sorting it out.....
Pretty much the main reason I hold Pedders accountable is because they are constantly bragging about their "Highly Trained Dealers" and how they are personally trained by Pedders and can do a better job than non-Pedders dealers and do it in half the time.
 

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Discussion Starter #5
This is ridiculous. If the forum sponsor is the main guy handling/organizing the installations (Pete), he should have made sure you had absolutely no more problems after your first complaint.

Did you ever ask for some compensation for you time/money, because it is certainly warranted.

I'll wait to hear from the other side, but if what you say is true, there is no way to "sugar coat" their version.
I told both Pedders and MCP that I feel I deserve some compensation for all the time, money and head aches they caused me.
 

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What in THEE BLUE HELL? :jawdrop:

honestly, i thought this was a rib. a legit rib.

i'm all for paying for quality.... i dont like to be overcharged anymore than anyone else would, but whats the deal with that? 5 grand for the kit....and the kits like, what? 3700$ leaving about 1300-1500$ in installation? and needing the car for 2 days? dilligently working, i dont see how that kit would take 2 days to install... this makes me go back to initial thoughs of questioning if i went the full kit route, what exactly are we paying for with the kit and labor? 2000$ alone for JUST bushings is still like whoa to a degree. just the "critical kit" with 8 bushings in it...radius rod, steering rack and control arms are 907$.... do those parts legitamently cost 900$ to produce? kit 6570 are adjustable control arm bushings.... just adjustable camber bushings for 275$.... or you can buy Complete new Control Arms, adjustable camber and caster, replaceable ball joint for 400$ (125 more)... its things like that, which make me question pricing. granted they can sell at whatever price since they currently have the market cornered here in the bushing category, but c'mon...

never heard of MCP, cant really say anything good or bad about em....you sure you aint ribbin us? cause if you are, its a damn good one;)

but wow, after all the posts about "bushes" being dangerous, and bolts with loose nuts and one rear bolt with NO nut... and a trip from MO to OH??? i've had an rksport tubular a-arm snap on me during a road trip before... i know similar to the feeling you had to have had...empty gut, then anger.... granted i only paid 500 and i installed em myself, the a-arm broke and rksport eventually discontinued em due to a design flaw, the bolts were tight. and lucky i was parked when i heard the "snap!".... but the idea of a RWD car being on the road and that bolt holding in the shock comming out....not to mention the various other loose nuts on bolts...

MCP isnt every other pedders dealer, so i hope its just an isolated, like solitary confinement-isolated incident...

still sucks though you are getting pushed to the wayside, of sorts, when talkin to both parties...

hopefully some compensation or explanation can come out of this.... well look at the bright side....you like the performance of it, right?:D


p.s.,,,,,, you honestly sure this isnt a rib? you're not being a sneaky one, right?
 

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Discussion Starter #7 (Edited)
What in THEE BLUE HELL? :jawdrop:

honestly, i thought this was a rib. a legit rib.

i'm all for paying for quality.... i dont like to be overcharged anymore than anyone else would, but whats the deal with that? 5 grand for the kit....and the kits like, what? 3700$ leaving about 1300-1500$ in installation? and needing the car for 2 days? dilligently working, i dont see how that kit would take 2 days to install... this makes me go back to initial thoughs of questioning if i went the full kit route, what exactly are we paying for with the kit and labor? 2000$ alone for JUST bushings is still like whoa to a degree.

never heard of MCP, cant really say anything good or bad about em....you sure you aint ribbin us? cause if you are, its a damn good one;)

but wow, after all the posts about "bushes" being dangerous, and bolts with loose nuts and one rear bolt with NO nut... and a trip from MO to OH??? i've had an rksport tubular a-arm snap on me during a road trip before... i know similar to the feeling you had to have had...empty gut, then anger.... granted i only paid 500 and i installed em myself, the a-arm broke, the bolts were tight.

MCP isnt every other pedders dealer, so i hope its just an isolated, like solitary confinement-isolated incident...

still sucks though you are getting pushed to the wayside, of sorts, when talkin to both parties...

hopefully some compensation or explanation can come out of this.... well look at the bright side....you like the performance of it, right?:D


p.s.,,,,,, you honestly sure this isnt a rib? you're not being a sneaky one, right?
I'm telling the 100% truth, this actually happened to me. Even though Pedders was very expensive I decided to go with them because they are supposed to be a premium product with good service. How many people do they actually get to order the Full Track 2? With as expensive as it is, it isn't exactly their money maker. Because of that I expected to be treated like a V.I.P. when I took my car in. Instead I was treated like crap and they caused me a lot of problems.
 

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What in THEE BLUE HELL? :jawdrop:



p.s.,,,,,, you honestly sure this isnt a rib? you're not being a sneaky one, right?
I hope not or I'll have been caught hook, line and......

Also - this isn't particularly funny and would suck as an advertising ploy IMHO....
 

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I'm telling the 100% truth, this actually happened to me. Even though Pedders was very expensive I decided to go with them because they are supposed to be a premium product with good service. How many people do they actually get to order the Full Track 2? With as expensive as it is, it isn't exactly their money maker. Because of that I expected to be treated like V.I.P. when I took my car in. Instead I was treated like crap and they caused me a lot of problems.
Well - you've convinced me that there has been a geniune problem.

I just hope that they (whoever it ends up being) sort this out properly.

I have been down the route of getting something seemingly exclusive and ended up feeling 'under-appreciated'...... SUX!
 

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I'm telling the 100% truth, this actually happened to me. Even though Pedders was very expensive I decided to go with them because they are supposed to be a premium product with good service. How many people do they actually get to order the Full Track 2? With as expensive as it is, it isn't exactly their money maker. Because of that I expected to be treated like V.I.P. when I took my car in. Instead I was treated like crap and they caused me a lot of problems.
exactly what we've been hearing on the forums about how good their service is and how their stuff out performs this and that and how some regard their service and product as "the best".

but even with the track 2 being their money maker, what product would you say IS their money maker? even still, 5K for suspension, you're probably getting a few deals cut here and there on the price buying it as a whole... but its obvious that you didnt get the "pedders service" here, that we've all heard good things about.

as for a premium product, i dont think i've gotten a straight answer, but what exactly makes it MORE "premium" than prothane, energy suspension, or any other poly bushing manufacturer, that makes a range of different durometer bushings? aka bushings that are stiff as nuts, then a bushing thats slightly stiffer than stock, and one usually in the medium range....

I hope not or I'll have been caught hook, line and......

Also - this isn't particularly funny and would suck as an advertising ploy IMHO....
so true.... kinda like selling life insurance at a funeral. bad taste.

Well - you've convinced me that there has been a geniune problem.

I just hope that they (whoever it ends up being) sort this out properly.

I have been down the route of getting something seemingly exclusive and ended up feeling 'under-appreciated'...... SUX!
X2 and then some :yes:
 

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Discussion Starter #11
exactly what we've been hearing on the forums about how good their service is and how their stuff out performs this and that and how some regard their service and product as "the best".

but even with the track 2 being their money maker, what product would you say IS their money maker? even still, 5K for suspension, you're probably getting a few deals cut here and there on the price buying it as a whole... but its obvious that you didnt get the "pedders service" here, that we've all heard good things about.
Pedders probably makes most of their money from selling the smaller kits and just shocks and springs. Most people that I've talked to think the prices on their bushings is way to high. Because they are so high, not too many people buy the whole thing, only people who want the best. It is just like selling cars. Dodge's most expensive car is the Viper. They don't make a lot of money selling Vipers, they are just meant to bring people into the show room because most people can't afford them. But I bet you if you went into a show room and told a salesman that you have $100k to spend and you want a Viper they'd treat you like royalty.
 

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Hey metgo,

that really sucks to hear dude ..... I can only imagine how I'd have felt after shelling out over $5k to somebody just to find out they did such shoddy work and have such crappy customer service ....




How's she handle though ?

;)
 

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Pedders probably makes most of their money from selling the smaller kits and just shocks and springs. Most people that I've talked to think the prices on their bushings is way to high. Because they are so high, not too many people buy the whole thing, only people who want the best. It is just like selling cars. Dodge's most expensive car is the Viper. They don't make a lot of money selling Vipers, they are just meant to bring people into the show room because most people can't afford them. But I bet you if you went into a show room and told a salesman that you have $100k to spend and you want a Viper they'd treat you like royalty.
no doubt about it they would, at least until you signed the papers.... we have a few "shady" dealers here in the baltimore and DC area...


i think i know what ya mean by saying "the best" as in you get all the parts in one box type sorta deal.... quality wise though, i just cant logically buy that they are "the best".... maybe by default of no actual competition in that arena....then sure. would be like growing up in a country and going to a bar that only serves a certain beer in said bar and country. and although it tastes ok, they call it the best... but logically it would only be touted as the best, due to no other option.
 

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Discussion Starter #14
Hey metgo,

that really sucks to hear dude ..... I can only imagine how I'd have felt after shelling out over $5k to somebody just to find out they did such shoddy work and have such crappy customer service ....




How's she handle though ?

;)
I can't say enough about how well the car handles now. Their product is just as advertised. The car has absolutely no body roll and feels very solid even at high speeds. The feel of the car is so much better now. When you turn the wheel, the car goes. If you want to turn the wheel even more, it will keep going. It is just so easy now to drive. What used to feel like a big heavy car now feels like a nimble little roadster. I do have to give Pedders that much, they do make a good product.
 

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thats effed up. major.
im a huge fan of pedders, as most of you probably know, and was told by Mike (DMS) himself that they could do the whole track 2 install in 1 day if i got it in early, and they would get it done, and id drive it off the lot after however long it took.
not being in my budget, i went with the "touring kit" which i think i was actually the FIRST person to use this setup, and they made it into a kit :).
anyway, i had this done at one of the busiest speed shops in houston, and yet they made time for me to come in the very next day, with no appointment.

granted, the pedders guys themselves were there and helped with the entire install. they had parts for me that were not there the day before on hand and ready to go when i rolled up.

their dealers are supposed to be top notch, and i know mine is.

it sickens me to hear about the service at your speed shop, but honestly, i think they are the ones accountable, not Pedders. Except for the fact taht they trusted a disgrace of a shop to do the work.

Not trying to knock you or what happened to you, but my experience has been a V.I.P. experience from the pedders guys, and its a pretty big shock to me to think that it was their fault. I think this shop needs to be removed from their list because it clearly was not the pedders guys doing the install, or the guys that did your install were clearly very poorly trained.
 

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That's just inexcusable. I'd be punching holes in walls if all that had happened to me.

My experience tells me that your problem is more with the installer than Pedder's, like you've said. My install took 2.5 days with Brandon (Pedder's East Coast Tech/VP of something) there helping to train the shop. When I did have problems (bushings that were not greased) the shop paid for my rental and fixed it, no questions asked. Every problem I've had, even if it really wasn't a problem and in some case's wasn't a result of Pedder's (bad tire mounting), has been addressed and Rob went over it all with me in the shop on my car.

I actually trust Rob enough now that if I were to buy a new car, I would just have the dealer put it on a rig Massachusetts bound and call Rob so he know's its coming. OK, that's a slight exaggeration. . . but still he'd be one of my first calls to see what could be done.
 

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I can't believe that, metgo. What a nightmare.

Makes no sense to my why they would let you drop off your car if they didn't even have the parts. Why not call you when they got the parts in, so you weren't without your car for no reason?

Sheesh! :jeez:

-=FLEX=-
 

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Metgo, Again as I've said, I'm sorry for your experience with MCP, while i do not know them personally, i haven't heard any bad things about them over the past year.

Best I can do is apologize and assure you that your issues are important to us, and your experience is not the normal Pedders Experience. We do make mistakes as we're not perfect, but we (Pedders Dealers as a whole) go out of our way to make sure that every customer is taken care of in a respectable, and prompt manner.

Again, I'm sorry, and I'm happy that in the end you have a Pedderized car that you can be proud of and enjoy, regardless of troubles that you have already been through.

As I stated in the PM's we had, you can contact me any time if you have questions about anything.
 

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Metgo, Again as I've said, I'm sorry for your experience with MCP, while i do not know them personally, i haven't heard any bad things about them over the past year.

Best I can do is apologize and assure you that your issues are important to us, and your experience is not the normal Pedders Experience. We do make mistakes as we're not perfect, but we (Pedders Dealers as a whole) go out of our way to make sure that every customer is taken care of in a respectable, and prompt manner.

Again, I'm sorry, and I'm happy that in the end you have a Pedderized car that you can be proud of and enjoy, regardless of troubles that you have already been through.

As I stated in the PM's we had, you can contact me any time if you have questions about anything.
Guess this is 'Strike One' then....?
 

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What's that saying "Pride commeth before the downfall"? I'd expect hardcore, almost teutonic perfection with all the smart-arse comments Pedders has made on the two forums I frequent. Usually comments along the lines of "You're wrong, we're right, we know all, you know little, all or nothing (component-wise), etc..." In a way I'm surprised, but also not. Not much humility with that outfit, that's for sure. I'm sure it will end up being "an isolated incident involving one shop" and in no way accountable to Pedders, though I'd hope that I'm wrong.
 
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