Help please, very bad ghost touching on screen

82253 Views 124 Replies 56 Participants Last post by DodgeCares, 1 h ago

Bigboss4ak

Discussion Starter · Mar 30, 2020

I have a 2018 charger sxt plus and until recently my screen started ghost touching on its own. It’s so bad I can’t listen to my radio as it keeps pressing other buttons on its own. I have noticed that on some days it’s fine and that it only starts once I connect my phone via Bluetooth. And once it starts there’s no stopping it. I originally thought it may have been an issue with my screen. At this point I don’t know wtf is happening please help

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DodgeCares

· #2 · Mar 30, 2020 (Edited by Moderator)

Bigboss4ak said:
I have a 2018 charger sxt plus and until recently my screen started ghost touching on its own. It’s so bad I can’t listen to my radio as it keeps pressing other buttons on its own. I have noticed that on some days it’s fine and that it only starts once I connect my phone via Bluetooth. And once it starts there’s no stopping it. I originally thought it may have been an issue with my screen. At this point I don’t know wtf is happening please help

We certainly understand how frustrating this must be. Have you checked Drive Uconnect for any software updates available on your vehicle? If there aren't any available, please send us a private message and we'll be happy to look into this for you.

Lydia
DodgeCares

ONEZ ST

· #3 · Mar 30, 2020

For some reason Mopar UCs are demonically possessed. Mine blacked out and had periodic blue screen. I video recorded a couple problems on my phone and drove the car to the dealership. Fixed under warranty.

Every Mopar model with screens has issues reported ranging from black out to functions cycling on and off.

People will tell you to disconnect one batt cable and leave it disconnected forn30 minutes.

Or disconnect both battery cabels from the batt and touch the disconnected cable ends together for 10 to 30 minutes to dicipate current from the electronics. It works . . . . Until it messes up again days or a week later. And it will do it again.

Just video record it and head to the dealer. They will do the same thing to decipate static current and perform some diagnotics and raise a star report and either say they can not duplicate it, or they will order a new multi radio unit. Transfer the captured video to a thumb and let them have it in case they need to zip it and send it to FCA.

I believe this is covered under the powertrain warranty but thats something you need to discuss when you take it in.

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Bigboss4ak

Discussion Starter · #4 · Mar 31, 2020

So I took the car to the dealership today. The issue is delamination, the radio screen is separating. I have to get a new radio installed which is not covered under my warranty. So I was charged 600. They had to order the order and will be installed once it arrives.

ONEZ ST

· #5 · Apr 1, 2020

Sorry to hear what the financial hit is but its good to know what the problem was and that it will be fixed.

Could you visually tell the screen was delaminating? If its visible can you post a photo so we can tell what to look for if others run into that situation.

krautmaster

· #6 · Apr 1, 2020

Bigboss4ak said:
So I took the car to the dealership today. The issue is delamination, the radio screen is separating. I have to get a new radio installed which is not covered under my warranty. So I was charged 600. They had to order the order and will be installed once it arrives.

Why no warranty? Have you already exceeded the mileage ? I thought it was 5 yrs/ 60K on the power train and 3 yrs/36K on everything else?

Bigboss4ak

Discussion Starter · #7 · Apr 1, 2020

ONEZ ST said:
Sorry to hear what the financial hit is but its good to know what the problem was and that it will be fixed.

Could you visually tell the screen was delaminating? If its visible can you post a photo so we can tell what to look for if others run into that situation.

The pic is sideways but as you can see what appears to be bubbles is delamination once that starts happening replace it

Electronics Technology Electronic device

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ONEZ ST

· #8 · Apr 1, 2020

I see. Almost like bubbles in window tint

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Barazamel

· #9 · Oct 14, 2020

Bigboss4ak said:
I have a 2018 charger sxt plus and until recently my screen started ghost touching on its own. It’s so bad I can’t listen to my radio as it keeps pressing other buttons on its own. I have noticed that on some days it’s fine and that it only starts once I connect my phone via Bluetooth. And once it starts there’s no stopping it. I originally thought it may have been an issue with my screen. At this point I don’t know wtf is happening please help

I’m having the same issue. Did you fix yours ?

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green8teen345

· #10 · Oct 14, 2020

Barazamel said:
I’m having the same issue. Did you fix yours ?

There is no fix other than replacing the unit. I’m waiting for dealer to call when my replacement is in. It’s covered under the 3/36 BTB warranty.

Sharlene

· #11 · Nov 28, 2020

DodgeCares said:
We certainly understand how frustrating this must be. Have you checked driveuconnect.com for any software updates available on your vehicle? If there aren't any available, please send us a private message and we'll be happy to look into this for you.

Lydia
DodgeCares

👋Hello,
This issue is still occurring, when will this be recalled?

Reactions: 2

krautmaster

· #12 · Nov 28, 2020

Probably never, you have to take it to the dealer and complain (often three trips) before they will replace it (as long as it is still under the 3/36 warranty)

Sharlene

· #13 · Nov 28, 2020

Sharlene said:
👋Hello,
This issue is still occurring, when will this be recalled?

I’ve done everything, and you guys know about this issue. This is a reoccurring issue that needs to be recalled. Every car should have this repaired at no cost with or without a warranty. This is a huge inconvenience.

Reactions: 3

Raymondnadeille84

· #14 · Dec 1, 2020

Bigboss4ak said:
I have a 2018 charger sxt plus and until recently my screen started ghost touching on its own. It’s so bad I can’t listen to my radio as it keeps pressing other buttons on its own. I have noticed that on some days it’s fine and that it only starts once I connect my phone via Bluetooth. And once it starts there’s no stopping it. I originally thought it may have been an issue with my screen. At this point I don’t know wtf is happening please help

I have exactly same problem with my 2018 Dodge Charger plus he drive me crazy damn I don’t know what to do 🤦🏽‍♂️🤦🏽‍♂️

Raymondnadeille84

· #15 · Dec 1, 2020

Bigboss4ak said:
The pic is sideways but as you can see what appears to be bubbles is delamination once that starts happening replace it
View attachment 292466

Bigboss4ak said:
The pic is sideways but as you can see what appears to be bubbles is delamination once that starts happening replace it
View attachment 292466

Same thing happened to my car

georgiapi

· #16 · Dec 1, 2020

Geesh, learn how to use the camera? Wipe finger oils off the lens and keep them from in front of the lens. Useless pics.

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sc.charger

· #17 · Dec 1, 2020

georgiapi said:
Geesh, learn how to use the camera? Wipe finger oils off the lens and keep them from in front of the lens. Useless pics.

Douche post bro

Iangar95

· #18 · Dec 4, 2020

Yea I'm getting the same issues. Here's a pic of my screen

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Sal Corona

· #19 · Dec 5, 2020

Bigboss4ak said:
I have a 2018 charger sxt plus and until recently my screen started ghost touching on its own. It’s so bad I can’t listen to my radio as it keeps pressing other buttons on its own. I have noticed that on some days it’s fine and that it only starts once I connect my phone via Bluetooth. And once it starts there’s no stopping it. I originally thought it may have been an issue with my screen. At this point I don’t know wtf is happening please help

Did you ever get the problem fixed?

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Ol*Geezer2018

· #20 · Dec 6, 2020

Who ya gonna call..? Ghostbusters...!

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