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Discussion Starter #1
I just bought a 2017 charger r/t scat pack less than a week ago with 29k miles on it. It still has original warranty and certified pre owned warranty on top of that. I’m noticing a slight stutter in the engine when stopped and I’m a little concerned. It’s not a lot and no codes are being thrown. My truck with over 200k miles has the same stutter but more noticeable. Since I have the warranty, would I have to pay anything if I took it to a dealer to check it out and they find nothing wrong? Like a deductible or anything just for them using shop time? Or does anyone with the 6.4L have the same small stutter and it’s completely normal?
 

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Discussion Starter #3
Won’t cost you anything but, what you mean stutter?


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Best way I can describe it is when it’s not moving, Instead of a completely smooth idle I feel every few seconds a little rumble... smooth... few seconds goes by and a little rumble... smooth... I could be acting over cautious and to be fair this is my first performance type vehicle with power so I’m unfamiliar with how they should feel on a casual driving experience.
 

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Could be yet another famous '17 SP water pump on it's way out. The bumper to bumper warranty covers everything but abuse, and wear items like brake pads, tires, etc. There should be no charge for any diagnostic time.

Don
 

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Best way I can describe it is when it’s not moving, Instead of a completely smooth idle I feel every few seconds a little rumble... smooth... few seconds goes by and a little rumble... smooth... I could be acting over cautious and to be fair this is my first performance type vehicle with power so I’m unfamiliar with how they should feel on a casual driving experience.
Hi Noneill, we certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support for that process.
Rob
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Discussion Starter #6
Hi Noneill, we certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support for that process.
Rob
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I have a local dodge dealer near me I want to goto. It’s not the same dodge dealer I bought the car from, would that be a problem at all
 

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NN:
The factory warranty is good at any FCA dealer. Hopefully they have a customer service oriented service department, and will take good care of you.

Don
 

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I have a local dodge dealer near me I want to goto. It’s not the same dodge dealer I bought the car from, would that be a problem at all
Hi Noneill. This would not be an issue; as long as they are a certified Dodge Service Center. If you wouldn’t mind, it would be greatly appreciated if you could get back to us via PM at least a few days before you visit your dealer. This will allow us enough time to escalate a case for you and connect you with a Case Specialist before your visit.
Rob
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Hi Noneill. This would not be an issue; as long as they are a certified Dodge Service Center. If you wouldn’t mind, it would be greatly appreciated if you could get back to us via PM at least a few days before you visit your dealer. This will allow us enough time to escalate a case for you and connect you with a Case Specialist before your visit.
Rob
DodgeCares
Hi Noneill, we certainly understand why this may be concerning. We kindly recommend having your dealer inspect this concern for you as they are in the best position to assist. If you do work with your dealer, we would be more than happy to provide you with additional support for that process.
Rob
DodgeCares
Wow this is impressive.
 

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Could just be the car....You may be feelign the cam, or other mechanical parts. These cars are not meant to be exactly smooth at idle. Not like an import.
 

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Discussion Starter #11
Could just be the car....You may be feelign the cam, or other mechanical parts. These cars are not meant to be exactly smooth at idle. Not like an import.
right, like I said I’ve never had a performance oriented car before so I don’t know how they typically feel, especially a muscle powerhouse. I’m certainly not expecting a smooth idle like any other 4 door sedan car. But I really think it’s a little rough even for it being that type of engine. Worst case scenario I pay a $100 deductible just for them checking it out and saying it’s normal. I suppose it would be $100 worth of piece of mind.
 

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NN:
If your 3/36 warranty is still active, there won't be a deductible. That only applies to the 5/60 power train warranty.
Take it in, and let us know what they determine.

Don
 

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Discussion Starter #13
NN:
If your 3/36 warranty is still active, there won't be a deductible. That only applies to the 5/60 power train warranty.
Take it in, and let us know what they determine.

Don
Thank you. I plan on taking it in this week. I’ll post when I find anything out
 

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Took the scat into the dealer. They found nothing problematic and compared it to other scats on the lot. Determined that’s just how those motors are. Cost me absolutely nothing for them checking it out. I also asked them to check for computer updates and there were none. For my Chevy truck I was able to go online and search my vin for any updates but I can’t find any website to do the same for dodge. Am I able to search for any updated online with dodge?
 

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Took the scat into the dealer. They found nothing problematic and compared it to other scats on the lot. Determined that’s just how those motors are. Cost me absolutely nothing for them checking it out. I also asked them to check for computer updates and there were none. For my Chevy truck I was able to go online and search my vin for any updates but I can’t find any website to do the same for dodge. Am I able to search for any updated online with dodge?
Hey Noneill,
Glad to hear that you were able to get a solution from the dealer. For updates, you will be able to download the software to a USB and update your vehicle at home via the link below if an update is available. Please let me know if you have any additional questions.
Rob
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Discussion Starter #16
Hey Noneill,
Glad to hear that you were able to get a solution from the dealer. For updates, you will be able to download the software to a USB and update your vehicle at home via the link below if an update is available. Please let me know if you have any additional questions.
Rob
DodgeCares
I wasn’t speaking about Uconnect updates, I was referring to PCM/TCM etc. updates. I know a dealer can only install them but I’d like to know a way to just find out if there’s one available so I can go and get it done when it comes out. Like I said for my Chevy, GM has updates and descriptions available online very easy.
 

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Hope you have better luck than we have had with FCA, my wife bought a 2013 Charger new, about a year later the windshield washer sensor went bad, the would not fix it under warranty because we used RainX washer fluid, they gave me a printout from FCA that they would not cover the failure if we used that fluid, but it was dated after we bought the car, told us they can change the warranty any time they want. We have drove Chrysler's for years, this will be our last, this was just one of the issues with this car.
 

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Mopar:
It can be an uphill battle sometimes. How did they know that you had used RainX? I am not an attorney, but it seems to me that the warranty as it is spelled out at the time purchase is a sort of contract. I could see them make a change as they did with the powertrain warranty for 2016 by dropping coverage from 5/100 down to 5/60. However, were they to attempt to make such a change retroactive, they would have a fight on their hands.

Some dealers are a$$hats. In that case, you go to another dealer until you find one that understands what customer service is. I hope that there were other serious issues with your Charger, as I like mine enough that I would not abandon them over it. I would however, let them know along with everyone else that would listen about my experience.

Don
 

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Discussion Starter #19
Hope you have better luck than we have had with FCA, my wife bought a 2013 Charger new, about a year later the windshield washer sensor went bad, the would not fix it under warranty because we used RainX washer fluid, they gave me a printout from FCA that they would not cover the failure if we used that fluid, but it was dated after we bought the car, told us they can change the warranty any time they want. We have drove Chrysler's for years, this will be our last, this was just one of the issues with this car.
Wow I would think the rainx fluid is better? What fluid did they expect you to use?
 
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