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Can you let us know if anything positive comes of this (end result)?
A couple of us are genuinely curious...
I have a case open and an install date for a new radio next week. 2018 Dodge Daytona. First identified less than 30 days over the factory warranty back in March 2021 and it was denied by the dealership. Reached out to @DodgeCares and got some traction finally. Nothing but good things to say about them and the attention to detail and follow-up by Matt.

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I have a case open and an install date for a new radio next week. 2018 Dodge Daytona. First identified less than 30 days over the factory warranty back in March 2021 and it was denied by the dealership. Reached out to @DodgeCares and got some traction finally. Nothing but good things to say about them and the attention to detail and follow-up by Matt.
...No charge on the new radio. Chrysler / Matt even stated that if the dealership charges me a $100 deductible that he would make sure that I am reimbursed.

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Hi--

We're so happy to hear that we were able to help get things moving for you and everything is running smoothly so far! If you or anyone else runs into any questions or concerns while working with your dealers and/or Case Specialists to get your concerns addressed, feel free to reach out privately so we can look into it for you.

We hope everything gets resolved quickly!

Courtney
Dodge Cares
 
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Just an update...

My radio was replaced this morning. So far everything is working as expected. And best part was no charge by the dealer. Not even a deductible.

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Thanks a ton for sharing that update! We're so glad to hear that we were able to help you get your concerns resolved. Please keep our @DodgeCares team in mind if you run into any concerns in the future!

Thanks,

Courtney
Dodge Cares
 

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Good one. That reminds me of the phone song!

 
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Can someone post pictures of the screen? I would like to see what this actually looks like so I can catch it early IF one of our Chargers shows signs. We have a 2019 and a 2020 both still under warranty .
 

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It's like porn.. You'll know it when you see it. Think of a bad window tint job.
 

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Not only that, I understand there's no way of fixing it. The whole radio has to be replaced.
 

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The UConnect screen can be replaced if you can find them in stock.
 

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The UConnect screen can be replaced if you can find them in stock.
That's good news, didn't know that. I think the replacement cost for a new unit is about $1000.
 
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