[BT1024]

Sorry to post more on this - I'm sure you guys and girls hate to hear Bad news.
I had started the "Dealer issues #2" thread, to see what you all thought of my "Dealer/Salesperson" experience > http://www.chargerforums.com/forums/showthread.php?t=1241

Well, after my last post, I'm onto new issues:
- After my "going off" on the dealer, the other day, about my bad experience, they finally did the "Protection package" (Clear coat, undercoat, and fabric scotchguard) work today and I went to pick up the car.
After arriving, I looked the car over and the work they did to cleanup my touchup on the scratch that came with the car, was not much better than what I did - the touchup was still noticable.

- Anyhow, here's the "kicker" -when I looked over the rest of the exterior, I saw that they "clear coated" over all of the Tar marks that were on my car (I was driving the car for 2 weeks before this). When I bought the "Protection package" they told me not to worry about dirt, that they clean the cars up nice before clear coating them (I tried to keep it clean, I went to the car wash 4 times in the 2 weeks I was driving it).

- So, my salesperson was off today, so I spoke to 2 other sales guys - they went and looked at the car and without hesitation, they said something to the extent that "it was not right - those Tar marks should have been cleaned". So, they asked me to leave it another day, for them to fix up the mistakes.

- Anyhow, I'm worried that because the Tar marks are now sealed under the cleat coat, that they will "screw" it up trying to get the marks off (The sales guys assured me that the body shop could get the job done right).

- I tell ya, if they screw up the paint, I'm not sure what I'm going to do. And if they don't get all of the marks off, the "game is over" and I want the car back and my $399 for the cost of the "Protection package". Then I guess that I will have to live with the "botch" job.

Sorry for going on and on - I feel that this forum is my only real outlet.

Catch you guys later and thanks for listening,

Brian T.

 

[Jester]

Hang in there man and don't give up until you get what you want. The dealer needs to correct the problem because (from your description) they caused it.

 

[Billybobs R/T]

is it clear coat, or just paint sealant? If it's paint sealant,it's just a cheesy wax that they call "sealant",and shouldn't be a problem.

 

[silversport]

in 1992 I bought a dark colored car and due to the issues with a previous dark car, I bought into the "Gold Package" paint sealant, fabric sealant and rust proof and sound deadener...anyway...after seeing them paint seal over bird droppings and leave tar stains (from the undercoating) on the tan interior wheel and fabric...THEN seal it in, I decided never again...sorry for your troubles.
Bill

 

[BT1024]

is it clear coat, or just paint sealant? If it's paint sealant,it's just a cheesy wax that they call "sealant",and shouldn't be a problem.

- The product that they coat the paint with, is called "ResistAll" >>> http://www.resistall.org/Professional/chemical/sun_page.asp
It is a paint sealer. From what I saw yesterday, it was a hard clear coat - not a wax.

I called the Sales Manager back, this morning to check on the situation - and he ensured me that they could un-do the job and take off the tar marks - then re-Seal the paint, with no problem.

Brian T.

 

[BT1024]

So, the story ended this evening....

First, my mistake - the paint coating was not clear coat - it's just a sealer.

- Anyhow, I went to pick up the car tonight and the little black tar/sap marks were still on the car. I told a salesperson and he said that they would fix it (again). Anyhow, what turns out to be a "Thank god", the salesperson went and got the "Service and Parts Director", who is the manager for mechanical stuff only (not for the paint stuff). This guy was great - he came out and cleaned every one of the marks off of the car and then he applied the paint sealer in the areas he cleaned. He asked me several times if he missed anything -he was very thorough - and he worked on the car as if it was his own.
Also, he made sure I got the "protection kit" (a bunch of car care products that compiment the "Resist-all" protectant). No one else had even mentioned that I should have gotten the kit. This guy made sure I knew about it and that I got it.
SO, I would have to say that the effort and sincerity that this guy put forth, was enough to negate all of "my" saleperson's screw ups (with the scheduling and the scratch in the paint problem). I will be sure to make a very postive note, on the survey, about the Service Manager's level of care and effort.
- So, if your out there reading these threads - Joe Tareila, from Norco Auto, in Pottstown - once again thank you very much for your sincerity and level of effort. I will be sure to note on the DC survey, that you saved the day. :happy:

- Oh, one side note: After I left the dealer lot, I found that I couldn't just drive the Charger straight home - I had to "go for a ride" after being without it for 3 days. While I was out and going into a convenience store, I was stopped by a guy that wanted to know what car I was driving - I told him a 2006 Charger - he said nice car, asked me a few questions about it - then got back in his Explorer and drove by my car, stopping to look it over for a minute or two.

.....End of my experience.
Brian T.

 

[camero]

So, the story ended this evening....

First, my mistake - the paint coating was not clear coat - it's just a sealer.

- Anyhow, I went to pick up the car tonight and the little black tar/sap marks were still on the car. I told a salesperson and he said that they would fix it (again). Anyhow, what turns out to be a "Thank god", the salesperson went and got the "Service and Parts Director", who is the manager for mechanical stuff only (not for the paint stuff). This guy was great - he came out and cleaned every one of the marks off of the car and then he applied the paint sealer in the areas he cleaned. He asked me several times if he missed anything -he was very thorough - and he worked on the car as if it was his own.
Also, he made sure I got the "protection kit" (a bunch of car care products that compiment the "Resist-all" protectant). No one else had even mentioned that I should have gotten the kit. This guy made sure I knew about it and that I got it.
SO, I would have to say that the effort and sincerity that this guy put forth, was enough to negate all of "my" saleperson's screw ups (with the scheduling and the scratch in the paint problem). I will be sure to make a very postive note, on the survey, about the Service Manager's level of care and effort.
- So, if your out there reading these threads - Joe Tareila, from Norco Auto, in Pottstown - once again thank you very much for your sincerity and level of effort. I will be sure to note on the DC survey, that you saved the day. :happy:

- Oh, one side note: After I left the dealer lot, I found that I couldn't just drive the Charger straight home - I had to "go for a ride" after being without it for 3 days. While I was out and going into a convenience store, I was stopped by a guy that wanted to know what car I was driving - I told him a 2006 Charger - he said nice car, asked me a few questions about it - then got back in his Explorer and drove by my car, stopping to look it over for a minute or two.

.....End of my experience.
Brian T.

Glad it all worked out for you Brian

 

[Bluefin74]

It's a shame you have to go through such BS with a brand new car though, and especially one that should be the new flagship for Dodge for the next few years. And isn't it always that way - the guy who provides you with the most assistance and treats you with the most repsect is the guy who isn't even directly involved in customer interface? :happy:

Anyhow, if it was me, I would still SLAM the sales reps at the dealership, and note every single person who gave you the same sorry excuse "we'll just do it again" whenever you were dissatisfied with the service or results you received. And especially point out all the assistance you got from the Service Manager as a counterpoint, just to show that you're not one of those guys who can never be satisfied.

But glad it all worked out for you in the end. Now you can get back to job #1 - cruising in your Charger and turning heads!

 

[Hemi_girl]

I feel for ya Brian, dealers make me crazy.

I also am having issues with the ResistAll crap they put on my Daytona. I was told it was a 'liquid' coating that would seal the edges of the decals and not affect the matte finish. And they pushed me to do it now, do it do it do it before there is any damage since once this coating is applied, it will seal in anything that's on the car and it will never come off.

I really made a big fuss about the preparation before they applied this 'clear coating'. I requested they clay bar the car and make sure it was as clean as they day it came off the assembly line. (car had 8,500 miles on it)

When I picked the car up, it had white stuff stuck all around the edges. They had also wiped the stuff all over the Hemi cutouts on the hood, leaving a haze on the black decal. Obviously this 'clear coat' is just a polymer like Zanio, which I always use on my cars.

I have been back to the shop three times, and the last time the guy said there was nothing wrong with the decal. End of story.

I've called the dealer and asked for my money back. I don't want their stupid warranty. And now I have to find a way to take the hazing off the decal, and from around the edges. Everyone I've talked to on the phone either doesn't call back or isn't there or passes me to someone else.

*arrggh!*