About a week ago I got an email from Dodge with a link to a customer survey. So I filled it out and in the comment section I wrote about the issue I was having with my display and clicked on the box about wanting to talk with a rep about my issue. Today I got a phone call from Sue, a Uconnect rep, about the answer to my issue. It seems that an update has been posted that is supposed to fix our problem. She sent me this email with instructions...
On 8/23/2017 4:00 PM, [email protected]
Case #: 32216974
Vehicle Description: DODGE CHARGER SRT HELLCAT FOUR DOOR SEDAN
Hi Warren, This is Sue with Uconnect Case Management. Further to our conversation, I can be reached at 877-855-8400, extension 471 8326. You can also reply via the link within this email. The software update can only be performed using a computer and a USB flash drive. You will require a clean/blank flash drive between at least 16 gb but up to 32 gb formatted to FAT32 for Windows and MS-DOS for Mac. The software update can be found at http://www.driveuconnect.com/software-update/
. You will also need your entire VIN number which is *****************. At http://www.driveuconnect.com/software-update/
, just under the steering wheel you will see the message “SEE IF THE SIRI EYES FREE SOFTWARE UPDATE IS AVAILABLE FOR YOUR SYSTEM”. You can then enter your VIN # and follow these instructions: Select CHECK FOR UPDATES. Select GET STARTED On the next page you will see three blue boxes. Select the right box, VIEW AVAILABLE UPDATES. On the next page, under the DOWNLOAD button, click on the (hyperlink) word here to download the update directly in your browser. A box will appear, and select Save as and save the file which will be UCONNECT_VP4R_US_NAV_CR16.11_LALDLX_MY17 on your desktop. Right click on that file and select Extract All and extract the files to the flash drive. There will be a series of 3 folders and four files. You can then take the flash drive out to your vehicle, ensure Bluetooth is turned off on your phone, make sure the vehicle is running and plug it into the media USB drive in your console and the software will download to your uconnect system. Please call us at ************** if you have any questions or concerns. Thank you. Sue
Customer Assistance Center
I extracted the 8 gig Zip file to a 16 gig USB flash drive and went through the update procedure which took about a half hour. Only time will tell if it fixed my problem, but one thing different is that I no longer get the splash screen with the warning you either have to click on the acknowledgement button to remove or wait for it to time out. I now immediately get the display screen set to the page it was last on when I shut the car off. I hope that feature is permanent because the warning screen was annoying. I told her we had been talking about this issue on the forum and she wanted me to post her email for you guys to read. I'll have to give it a couple of weeks to see if the update fixed it but Sue was certain this would fix the issue.