I took my 2012 Charger R/T to the dealership today for the passenger airbag replacement recall. However, they said that they hadn't been able to order the parts because they didn't have the mileage. I can understand that the VIN and year of manufacture are needed for ordering parts, but cannot see how the mileage has any relevance to identifying parts. In the end the dealership was able to source the needed parts from another customer's recall job which was planned for the future. This was helpful of the dealership but since the other customer's Charger would be very unlikely to have the same mileage as mine, this rather undermines the dealership's claim that the mileage was required to source the right parts. Has anyone else had this experience when ordering parts? I suspect it might be a Fiat Chrysler initiative to collect statistics on typical mileages when parts fail. However, this isn't right for parts required for recalls which, by definition, have not failed.
The airbag replacement has nothing to do with how many miles are on the car. While I understand parts go out sometimes and the mileage is needed to determine how long it was before it finally gave out, this isn't one of those times.
There is a thread here somewhere where guys were trying to buy a new car, and the salesmen wouldn't let them until the airbag recall was performed. Maybe it was the cruise control recall I don't remember which. My point is, they were new, with no milage yet to record.
The fact you are asking on the forum tells me you didn't ask the dealer why they needed to know the mileage. Even if the recall is complete I would talk to the service manager and get an explanation. If there is a valid reason it might streamline future recalls at that dealership knowing what info they need to order recall kits.
Actually I did ask the dealership but they were unable to give me a coherent explanation - only "that it was now required and that they couldn't get parts without quoting the mileage". I posted on the forum to see if any other owners had had a similar experience and to try to see if this was a new Fiat-Chrysler policy or whether it was just something this dealership was doing.
I recently called my local dealership for the PAB recall and they said parts arrival was sporadic. They did not ask me my mileage. They just put me on their waiting list and said they would contact me when they received enough parts to service my car (I'm on page-8 and there's 20 customers per page).
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When I booked the car in over the phone for the recall work the dealership forgot to ask me the mileage - so when I arrived with the car a week later they said they had been unable to order the parts because they didn't have the mileage. After a bit of a delay they said they could source the parts from ones ordered for another customer who wasn't going to arrive for a few more days. This was helpful of the dealership but, since the other customer's car was unlikely to have the same mileage as mine, didn't explain why they needed the mileage in the first place. When I asked them why they couldn't explain it, shrugged and said "that's just how it is". It does sound, though, from other responses that this mileage thing is just something dreamed up by this particular dealership and not some new Fiat-Chrysler policy.
My guess....The service dept or parts dept goofed...somebody else got your parts...they only discovered it after you arrived...Made up the story of mileage needed so you won't make a complaint....?
I just got both the passenger airbag and alternator recalls taken care of. They did not require my mileage when I made the appointment over the phone. They said they had the parts in stock.
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