Supporting Member (Lifetime)
Join Date: Mar 2008
Location: Upstate NY
If you've ever seen how the transport companies load/unload cars, you'd understand.
It's out of Chrysler's control, as they only contract with the transporters.
When you ship something, are you comfortable accepting full responsibility to the destination (dealership, from the factory)? In most cases, that responsibility falls onto the shipping/delivery company. UPS/FedEx damages/loses a package, it's on them up to the standard insurance coverage.
There are body shops that deal with transport damage, it isn't just a Dodge thing.
Knowing what to look for, I know my brand new 2010 R/T was repaired a little from transport damage... most people would not know.
If you don't get a good response from the dealer, you can go to any other Dodge dealer... they should be more than happy to have your business from another dealer. (As far as repairing any transport damage)