First, apologies for the length of this post.
Well I'm not liking what I'm hearing here about the 8A. Nor what sounds like Chrysler/ZF attitude.
Apparently getting rescued from The Brink of Extinction (twice) has not filtered upstairs regarding take care of customers and they will take care of you.
I had a 2011 200 V6 6A and it had some surging-feeling issues in the lower gears. I felt it during road tests of two different cars but figured it was just a learning issue that would go away with time. It didn't.
Mopar did a reflash which took care of about 70% of the stumble/surge, but it still felt like a carbureted car with issues, at lower speeds.
It's disturbing that the makers are still giving the standard blowoff to people who they really shouldn't be alienating. So much for vaunted German engineering. So much for New Chrysler/FIAT.
I had an interesting and more positive experience with GM Customer Service a few years back, though not of a mechanical nature. But it DID involve a dealership and the A-hole "service" department attitude.
AM radio quit working. That's the only part of the $1600 radio/GPS (almost useless and very user-unfriendly...unless you think you can drive across/under rivers, etc.) that I used and of course it went kablooey.
Bought the car, a GP GXP, used and bought the GMPP extended warranty from Black Cadillac in PA.
Long story less long: First (of five) service visits, "We can't fix it, there's nothing wrong with it. AM is on the way out anyway. Try satellite. Don't let the door hit you on the way out."
I took it back and said that is not an answer. So they replaced the entire damn unit. No worries! Warranty!
Still not fixed. I found a GM phone number during a net search and phoned them. Wonder of wonders, I got a squared-away case manager who apparently contacted the "service" department.
Those folks, after hearing from GM, were SO glad to see me, kissed my ass and said how can we help you sir, etc. etc.
Three more attempts and it finally turned out to be a $10 gadget that a competent troubleshooter would probably have found if their M.O. was not fastest-easiest, forget about troubleshoot.
I'd asked them if they considered sending the car to a sound system specialist. I happened to talk to a local sight-n-sound shop about the radio problem, and they said often car dealers will bring in their troublesome problems because they're better versed with this equipment than the dealer service monkeys.
I seriously considered taking the car to the sound shop to get it fixed, outside of the warranty system, because I had more faith that they could fix it than the half-fast service department. But I wanted to force the dealer and GM to do their job.
Another funny thing happened shortly thereafter. A rear strut went bad. From my reading of the warranty, the suspension parts were out of warranty by either time or miles.
Yet the service manager was sooooo glad to replace the strut under warranty.
Clearly, the GM Case Manager put The Fear Of Gawd into these idiots. Thank you, sir!
They sent the car out to a tire shop "expert." I guess struts were beyond their abilities.
Oh boy, there are a lot of them running around loose.
The tire shop installed the strut.
Also they "corrected" the staggered tire factory fitment. On the GP GXP, the front tires are bigger than the backs, contrary to RWD hot rod tradition.
Of course, the idiot tire shop experts "fixed" that and switched the fronts and the backs. :bowdown: The Buick/Pontiac service manager explained to me how the wrong tires were at the wrong ends of the car, and by golly sir we have fixed that for you!:locked:
It never ends. Neither the tire/suspension shop nor the dealer service department apparently bothered to look up anything.
:biggrinjester: These people are out there, and they are multiplying.
Have any of you guys with the 8A issue gone to an independent, competent, expert trannie shop?
A lot of the guys with the GM 4T60-E & 4T65-E had them rebuilt with HD aftermarket components because they wanted them built to last, they didn't want to keep going back and getting warranty repairs that weren't.
Looking forward to hearing that this issue is RESOLVED. I hope.
Again, apologies for the lengthy post. This sort of runaround just seriously ticks me off.