I was told today my motor had to be pulled apart, or may be just the heads, depending on what they find...major bummer, as this is my work vehicle.
I was also told that it could be at least 2 weeks, maybe longer as they had to pull the motor apart, take pictures and send to Chrysler to verify to be covered under the lifetime powertrain warranty. They said I could need a new motor or even just a new camshaft.
Last week, 04/12, my motor began a loud "rapping" and soon began to
shake and lost power. I had it towed my local Dodge Dealer. I did not have an appointment until the following Fri, 04/15 which was for new tires. My guy "Kimo" said they would look at it on Fri....no problem, as Kimo is great and always takes care.
I understand they can't bump others already w/ appointments. However it has been over a week and the tech assigned it is at testing this morning, I was hoping to speak w/ him to get the inside scoop.
Anyways, Dodge Cares, could you do me the huge favor and follow up for me. Or at least enlighten me on the process...knowing is half the battle. Is this a common thing?
It is at Windward Dodge, Kaneohe, HI, 96744. (808) 233-6000. Last eight on the VIN is: DH599965. Mileage: about 65k.
Aloha,
Andy :beerchug:
PS I change the oil w/out fail every 10k myself....w/QB oil (in the sig). I change the plugs every 25k. I flushed the tranny and changed out the diff gear lube last year. You can eat off my motor. I take exceptional care of it.
I was also told that it could be at least 2 weeks, maybe longer as they had to pull the motor apart, take pictures and send to Chrysler to verify to be covered under the lifetime powertrain warranty. They said I could need a new motor or even just a new camshaft.
Last week, 04/12, my motor began a loud "rapping" and soon began to
shake and lost power. I had it towed my local Dodge Dealer. I did not have an appointment until the following Fri, 04/15 which was for new tires. My guy "Kimo" said they would look at it on Fri....no problem, as Kimo is great and always takes care.
I understand they can't bump others already w/ appointments. However it has been over a week and the tech assigned it is at testing this morning, I was hoping to speak w/ him to get the inside scoop.
Anyways, Dodge Cares, could you do me the huge favor and follow up for me. Or at least enlighten me on the process...knowing is half the battle. Is this a common thing?
It is at Windward Dodge, Kaneohe, HI, 96744. (808) 233-6000. Last eight on the VIN is: DH599965. Mileage: about 65k.
Aloha,
Andy :beerchug:
PS I change the oil w/out fail every 10k myself....w/QB oil (in the sig). I change the plugs every 25k. I flushed the tranny and changed out the diff gear lube last year. You can eat off my motor. I take exceptional care of it.