Holy Crap, this just keeps getting weirder and weirder. I have no faith in the folks manning the call center at FCA.
Let me list everything that has happened, for anyone who cares to read.
12/31 - Visit dealer, create a configuration preview with Sales Rep (nice guy, bought 3 cars from him before). No POC yet, as Sales Manager needs to do that, and he's off for New Years.
1/4 - Sales Manager creates order (I find this out later)
1/12 - I call Dealer. Sales rep looks it up, he says it's scheduled to be built.
1/20 - I call Dealer. Sales rep looks it up, he says it's scheduled to be built. He tells me it can take a couple months, and this isn't unusual.
1/20-2/8 - I wait patiently
2/8 - I call FCA. Takes the guy 20 minutes to find my order, as I don't have a VIN or VON. He looks through my dealers order history and finally finds it. He tells me it's 'C', and car is probably waiting for parts.
2/9 - SLIDD here suggests I check to see if it's a proper customer order, instead of Dealer Stock Order.
2/10 - I call FCA. After half an hour, they do figure out that it's only a dealer stock order, and could possibly not ever get built.
2/10 - I call dealer. Sales Manager says "wasn't my fault." He gets it fixed in half an hour.
2/13 - I call FCA. They give me a VIN #. YEAY!!! Status is D1.
2/15 - Dealer calls to let me know I'm D1. No shit, Sherlock!
2/20 - I call FCA. Phone rep looks up my VIN, he says I was updated that very day (2/20) to F status. I'm in Paint! Dealer Priority of '99' helped push it through. Estimated ship date 3/1
2/23 - I call FCA. Phone rep cannot find my car using my VIN. She looks it up by VON. Says I'm D1, and scheduled to be built. I tell her it was in paint 3 days earlier. She said that guy must have looked up the wrong VIN or something. She says my history does not show me calling on 2/20. I tell her I'm not crazy. She says it hasn't been updated since 2/12, when it first went to D1. Estimated ship date is still 3/1 (6 days away.
2/23 - I go to dealer to ask what the hell is going on. Sales rep brings it up on computer. D1, last updated 2/12, and Priority of 99. Estimated ship date of 3/1. And I finally get a POC printed out.
Today 2/27 - I call FCA. Phone rep looks up the car. Estimated ship date of 2/28. No status listed. No C, no D, no F, no KZ. Nothing. I ask why not. She says "my system doesn't show anything today." I ask how the estimated ship date changed from 3/1 to 2/28. She doesn't know, and reminds me that's an estimate. I tell her I'm not stupid, I know what an estimate is. But, why did it move up a day? I mean, that's tomorrow, and 4 days ago, it hadn't even supposedly started the build process. If anything, wouldn't it be a later date? She tells me to wait 48 hours and call back on the 29th. Yes, I was told to call on February 29th.
So that's where I'm at. Somehow I mysteriously got from D1 to Paint, back to D1. And now, the ship date has moved up a day, but they can't tell me what the actual status of the car is. And, apparently, 2017 is a leap year.
All I know, is there better be a bump in the total Factory Rebates for the month of March. No way I'm losing rebates because of my dealers screwup.
To be continued . . .