Join Date: May 2007
Location: CenCal by way of Nebraska
Back in 1999, not even two months after I started driving my brand new custom ordered Dakota R/T, I had to take it in because the transmission was leaking from the tailshaft. Took it in to local Dodge dealer figuring they would be able to do the warranty work just fine. Won't go into the full details of why they eventually had to replace the whole transmission, but they had the truck for over two weeks total. They had me in a rental car and I was calling dealership veryday asking for updates. Called and they said they got the tranny in and just needed to take it out for a test drive. I was working night shift so couldn't go get it until the next day. I still had my spare keys, so after I got off work at midnight I drove to dealer just to check on it. Got to the dealer and the truck was sitting in the service department parking lot. Unlocked the door to check it out and when I opened the drivers side door it made a loud popping sound. To shut it you had to lift up on the handle and there was a crease on the inside door panel. I didn't know exactly what had happened yet but I was pissed. Went back to my room, woke up early the next day and as I was on my way to dealer the service manager called to say my truck was ready. I asked him if he had looked at the truck before he called me. He said no and asked why i wanted to know. I just told him I would be there in 10 minutes and we can discuss it then. Took him out to the truck when i got there and showed him the door, he didn't know what to say. Come to find out the tech working on my truck forgot to shut the door as he backed it off the lift and bent the door forward. They had to order new hinges and a new inner door panel. Another two weeks goes by waiting on the correct parts since they ordered the wrong ones to begin with and the body shop to finish the work. Which I found out after the fact that the body shop went cheap and clear coated over top of the decals on the door when they refinished the door. That dealer never got another minute of my time after that. I drove the extra 1/2 hour to the next town to a 5-star dealer which gave me the best service I have ever had. Didn't care about any of my mods and actually looked forward to my visits just to see what else I had done to the truck.