Regarding that tech..well..as much as you/we love our cars, keep in mind that we each have to pay our bills one way or the other..
I'd say go easy on the fella...he was prolly having a bad day or such...you never know..
Stuff happens..but hey, I'm glad the dealership owned up to it in the first place!
Looking forward to hearing what happens..Keep us posted!!
We do all have bad days, that's true enough. However we should own up to our mistakes, especially when it affects someone elses property like this. The intangible affect is that it causes people to lose trust in most, if not all, techs...unfortunately.
Potter, sorry this happened but glad for you they're making it right.
07 SuperBee #896! Options groups I, II, & III | Sunroof | side airbags | remote start | Centric Posi Quiet Brake Pads | Diablo Predator | 180 TSTAT | Superbee Valve Stem Caps Coming: Some CAI eventually...Franentake? LMI? Who knows. Gallery: http://www.chargerforums.com/gallery...ser=12997&sl=c
I feel your pain....Got my car back from the local Dodge dealer and my drivers side door was banged up all the way down to the primer ..... they never bothered to say anything shop manager made all kind of excuses, said oh our guys are honest guess he didn't notice.
Needless to say my 4 month old car ended up getting the drivers door repainted at the dealers cost... luckily it came out perfect.
Back in 1999, not even two months after I started driving my brand new custom ordered Dakota R/T, I had to take it in because the transmission was leaking from the tailshaft. Took it in to local Dodge dealer figuring they would be able to do the warranty work just fine. Won't go into the full details of why they eventually had to replace the whole transmission, but they had the truck for over two weeks total. They had me in a rental car and I was calling dealership veryday asking for updates. Called and they said they got the tranny in and just needed to take it out for a test drive. I was working night shift so couldn't go get it until the next day. I still had my spare keys, so after I got off work at midnight I drove to dealer just to check on it. Got to the dealer and the truck was sitting in the service department parking lot. Unlocked the door to check it out and when I opened the drivers side door it made a loud popping sound. To shut it you had to lift up on the handle and there was a crease on the inside door panel. I didn't know exactly what had happened yet but I was pissed. Went back to my room, woke up early the next day and as I was on my way to dealer the service manager called to say my truck was ready. I asked him if he had looked at the truck before he called me. He said no and asked why i wanted to know. I just told him I would be there in 10 minutes and we can discuss it then. Took him out to the truck when i got there and showed him the door, he didn't know what to say. Come to find out the tech working on my truck forgot to shut the door as he backed it off the lift and bent the door forward. They had to order new hinges and a new inner door panel. Another two weeks goes by waiting on the correct parts since they ordered the wrong ones to begin with and the body shop to finish the work. Which I found out after the fact that the body shop went cheap and clear coated over top of the decals on the door when they refinished the door. That dealer never got another minute of my time after that. I drove the extra 1/2 hour to the next town to a 5-star dealer which gave me the best service I have ever had. Didn't care about any of my mods and actually looked forward to my visits just to see what else I had done to the truck.
And to top it off, when they finally finished with the truck and I drove it away the gas tank was completely empty, as in the truck has a 22 gallon fuel tank and it took me 22.5 gallons to fill it up at the gas station on the corner.
At the 1000 mile new car customization, the car wash guys forgot they left the door open and backed it out. Bent the door, hinges, pillar, etc. Brand new Lexus. Door never closed exactly the same and all they did was fix it (gave me free rental which took 1 month) and 2 or 3 oil changes.
In the end, I forgot about it and now I no longer own that car so it doesn't matter.
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