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GeekGrl
01-28-2008, 05:50 AM
So a few months ago Feros found and bought 20” staggered Foose Nitrous wheels, we purchased them from a fellow forum member and everything was perfect. They arrived exactly as described, wonderfully packed to prevent damage, an overall good buying experience. We did buy them used, but that’s just a great way to save money.

So near Thanksgiving I took them to a local tire shop that had been recommended to have the TPS moved and the wheels put on the car….

1st problem – shop calls says we need spacers …. After some research and help from forums members I ordered the spacers “just in case” and called the shop and said “put on the wheels and put the car down, they won’t rub” but since I’m just a mere girl they wouldn’t do it until the spacer arrived. I chalked it up to they didn’t want to waste shop time while waiting on the spacers.

They didn’t use the spacers

Night before Thanksgiving I go pick up the car, it’s dark, I check the car and best I can tell all is well. But of course Feros wants pictures right away. Thanksgiving morning, before starting the Turkey or anything else I go out and begin to clean up the rims for official pictures.

2nd problem – Every single rim was damaged WTF? They put the rims pretty side down on the tire machine and scratched or dented them in evenly marked spaces all the way around…. Nooooo the idiots couldn’t stop after damaging one rim, the screwed them all up.

I email Feros pics and damage details, at first he thought it was a joke, but to his horror it was not a joke. http://s174.photobucket.com/albums/w108/GeekGrl/Wheel%20Damage/

3rd problem – They jacked the car up using the tail pipes, both are now perfectly smashed with their jack marks. This is dangerous, it’s a wonder the car didn’t fall!

Ok so my neighbor and close friend that recommended the shop took the car to them Friday after Thanksgiving to show them the damage, and the shop owner offered to replace the beauty rings … uhhh …NO… NOT and option ggrrrr.

So Monday I call the shop owner to discuss how this can be made right, his response “I need to talk to your husband or brother” …. Yes, he actually said that to me, now we all know I’m no mechanic but I’m not an idiot either, he had no problem taking the money from me for the work but now because I’m a girl he can’t talk to me BS.

Feros manages to call the shop and they deny doing any work for him, well duh, I paid for it, technically they did the work for me… but that just pissed me off even more.

After many more attempts to resolve this I filed a small claims suit, and won!
Shop owner now owes me almost 2000.00 for the rims and smashed tail pipes, as well as labor rates for Dodge dealership to move everything around.

As of yet I have not received a check, and he did have until Friday to file an appeal, which to my knowledge he has not. The state of Virginia allows me an option to easily take a lien against his property, which I will do if necessary …. After all didn’t I just prove “Don’t mess with my husband’s car on my watch and expect to get away with it, even if I’m a mere girl?”
Luckily Feros will be home soon and I will hand the check to him and he can make the decisions on how to get it corrected.

<Rumbling> “talk to my husband or brother …. My husband’s been deployed for a year; it’s not wise to piss me off just now”

So please avoid Impact Automotive Service in Williamsburg Virginia, ohhh and don’t try to mess with my husband’s car on my watch J




wishing for hemi
01-28-2008, 06:19 AM
filr for a lien on the property that will make him work with you very quickly

TopBanana107
01-28-2008, 07:42 AM
Wow...it's amazing what some shops are capable of...even dealers are capable of doing some pretty stupid things. At one dealer, the mechanic forgot to put the car in park when he exited the vehicle (it was on the alignment lift)...and --BAM-- hits the beam in front of it...caused quite a bit of damage...was not a customers car but a friend of mine's Charger SXT (happens to work in the service department)...Had to change the front left fender, front fadcia, and the headlight assembly...and they repaired the hood. Yeah, andI STILL bring my car there... they've only scuffed my rocker panel once (they repainted it). I don't allow 2 mechanics there to work on my car...I always stay when work is being done...actually, i go right into the garage and make sure everything is going smoothly.

kensreddaytona
01-29-2008, 07:20 PM
Did they expect you not to notice that type of damage? Damn.

PaCharger
01-29-2008, 07:23 PM
What a douchebag....Sorry Geek and Feros...I can't even imagine how frustrated you are!

Bastages!

LoneStar
01-29-2008, 07:31 PM
Wow, they jacked those wheels up. Sorry SOB needs to respect his customers a little more. Who did he have doing the work, his 14 year old son?

GeekGrl
01-29-2008, 07:56 PM
suposedly his "wheel guy" did the work ..... i'm guessing they didn't even take the time to check their work.

In court he kept trying to blame everyone .... he blamed his head mechanic, his wheel guy, the front desk girl, he then insists the damage was not caused at his shop .... I think he woulda blamed his mom if he thought it'd work.

I sued the business, and it's a sole propietership (sp?) hence I sued the owner of the shop.

I'll wait a few more days to receive a check, then i'll begin collections.

Feros will hopefully be home in a few days (Army Time=2 weeks)(The Army is not known for being on time when coming home) and then he can decide how he wants to "fix" the rims.

knd31288
01-29-2008, 08:32 PM
Sorry for your aggravation but its nice to read a "win" against folks who do unprofessional work. I've had shops ding up rims before as well.

CDJDMRJE
01-29-2008, 08:34 PM
I email Feros pics and damage details, at first he thought it was a joke, but to his horror it was not a joke. http://s174.photobucket.com/albums/w...heel%20Damage/

I can't believe in this day and age somebody would talk to any customer like that. That is some major damage. What dodge dealer finally helped you?

GeekGrl
01-29-2008, 09:58 PM
I can't believe in this day and age somebody would talk to any customer like that. That is some major damage. What dodge dealer finally helped you?

No Dodge dealership has been involved, other than making sure no hidden damage was caused. In the suit I did win $$ to pay dealership labor rates for the repairs (putting on new rims). Luckily the dealership we used in VA, Williamsburg Dodge, was awesome, and I have kicked myself for not taking it there to begin with. We have received excellent service from Williamsburg Dodge.... I was tryin to save a few $$ by having this other shop do the rims, and a trusted friend recommended them. My trusted friend felt awful, but it wasn't his fault.