POLL: Rider Graphix Issue (moved)

[06Daytona]

I purchased 3 sets of graphics from Rider graphix for my Ram Air hood. I misread the instructions while installing the nose piece and wet the sticker with my spray solution before removing the backing paper. I have never installed vinyl before and when the instructions said to "squeege" I assumed this meant with water. I was wrong and the sticker is ruined. So I figured I'd contact Rider and see if they would help me out. Below is the email exchange with Rider which degrades quickly.

Please read it over and comment. My take is that yes, I was wrong, but I think most companies would have at least given me the replacement sticker at cost. Rider's take is tough beans, buy a new one at full price. I am well aware that there is no legal obligation for Rider to do this, but I think in the interest of customer service, taking into account that they get a LOT of business from these boards, that this is not just bad, but appaling customer service. Am I wrong?

Bear in mind we are only talking about $39.95, so obviously, the money is not the point, it is the principle.

BTW: I noticed on Rider's website return policy that NO returns are allowed for any reason other than defective product. That should have been a flag right there!

*** email exchange removed per admin's request ***

I do not think it in bad taste to post the email exchange however as it is really the point of the post and customer service complaint

[wickedchargerrt]

uh oh. this thread is gonna be bad.
I install graffix also and my friend has a vinyl cutter. i can sympathize with them on this. Almost everyone ruins decals until they get into it.(its like window tint) BUt the more you do it you will learn your own method and other peoples will sound stupid to you. A place like this probably gets hundreds of calls a day from people that made mistakes and want new ones. So dont take it like they are picking on you , realize that a big company like this probably deals with 20+ complaints like this a day.
The last email from them was kinda ****ty and would cause me never to use them if i had ever thought of it.

I'd just eat it man. Deal with the loss and buy from somewhere else next time. Thats the only way. You'll never feel right ordering from them again cause you have the inclination that they are being disrespectful to you. Even if they arent trying to be, its impossible to tell from your stand point.

[TopBanana107]

I laughed at this one...I wouldn't have the balls to ask for a new one! That might just be me though...I've learned to take responsibility for my actions and my mistakes...wouldn't want to take a step backwards and ask for pity!

So...this thread can go either way here...but I don't see it as productive...

[autoguy]

Well, I think it is pretty clear who was wrong here and I tried to be understanding until the "this is unfortunate, I thought you would have taken the high road" comment, and thinking we would just send out free product to anyone that makes a mistake was assumed.

[Moparmadman]

Dude, you screwed it up. Ryder makes CUSTOM Graphics. They are in no way responsible for your actions or mishaps. I can very much sympathize with them. I make CUSTOM Fiber Optic Assemblies and have the same issue at times.

[jarpod]

Never been a rider graphix consumer because I have my own plotter that happens to cut vinyl also.
I think that 06 daytona, being a newby to vinyl would not have been successful @ first.
Both parties have their rights and wrongs.

06daytona: You indeed got $200+ from graphix but that does not entitle you to get free replacements. I agree with you in part because the instructions for installing vinyl could've been more explanatory

Autoguy: A happy customer is a #1 priority, instead of posting this thread, I know that 06daytona would have posted a great review about your vinyls and transaction if you have sold him the vinyl at cost.... (plus shipping) I mean, I know the prices on vinyl and we both know that the thing you are really selling is your designs, so, If the guy indeed paid $200+ for vinyl, a mere discount (instead of selling it to him for 40 bucks sell it 9.99 or 15.99) would have been a great idea!

its all about customer service... customers always tends to screw up, its the after sales customer service that makes the customer happy :D
my two cents here

[06Daytona]

My issue isn't whether I screwed up or not, I did, no argument there. I spent $36k on the car, $1200 on the hood, $200 on vinyl and $$$ on other mods. I couldn't care less about the $39.95. What I have a problem with was the "oh well buy a new one" attitude from the get-go from Rider. It seems to me that it is all about the $39.95 with Rider. No care about any future business from me, no real concern to help me install them correctly. basically just a "read the f'n instructions you idiot". So it was obvious that the sale stopped after I got my stuff from Rider. I will not do business with them again. That is there loss.

I could have bought 100's or 1000's more from him, and that is the point I was trying to get across to him. Now I will buy nothing, I will not even use the rest of the vinyl that I have from him, so no one will see his work anyway (not out of spite, the color really does not match top banana at all).

Rider keeps boiling this down to, "your an idiot, buy another one, I'm not eating $39.95 because I have no legal obligation to".

Perhaps it is me, I am trained in management (masters in management) so I am very in tune to these types of actions.

[TopBanana107]

06Daytona...

If you really feel that way...then go with someone else...that's the beauty of having multiple graphics companies to serve your needs. I'm really thinking that you are looking bad inthis poll...not one has said that they should have given you more graphics...at a discount or free. As far as I know, their graphics are top notch and people on these forums have been ordering from them, and have been happy with their investment. The only issue here is that you didn't know how to apply said graphic. Take this as a lesson and learn from it! No use getting all bent out of shape over this...it was, in the end, a cheap lesson...only $39.95.

[Little Don]

I bought about $200 in graphics from Rider. I was lucky enough to have KustomKarl install them with my help. He has done graphics before and had a little bit of difficulty with them so I know I would have REALLY screwed them up bad.

I would have to agree with jarpod's take on it.

[autoguy]

Never been a rider graphix consumer because I have my own plotter that happens to cut vinyl also.
I think that 06 daytona, being a newby to vinyl would not have been successful @ first.
Both parties have their rights and wrongs.

06daytona: You indeed got $200+ from graphix but that does not entitle you to get free replacements. I agree with you in part because the instructions for installing vinyl could've been more explanatory

Autoguy: A happy customer is a #1 priority, instead of posting this thread, I know that 06daytona would have posted a great review about your vinyls and transaction if you have sold him the vinyl at cost.... (plus shipping) I mean, I know the prices on vinyl and we both know that the thing you are really selling is your designs, so, If the guy indeed paid $200+ for vinyl, a mere discount (instead of selling it to him for 40 bucks sell it 9.99 or 15.99) would have been a great idea!

its all about customer service... customers always tends to screw up, its the after sales customer service that makes the customer happy :D
my two cents here

He never offered to want to buy new decals. As you can see above, he knew he was wrong, and played the "Customer service" card. Basically tried to get something HE screwed up for free, and I tried to be understanding, but we are not in business to give things away. If this were the case, we would be doing nothing but covering others mistakes.

As far as the instructions go, it is very clearly stated that you REMOVE the backing paper in the step PRIOR to wetting the decals.

Look at it this way, if I sold you a spoiler, and YOU drilled the holes in the wrong spot, am I responsible to pay to have it fixed?

[autoguy]

Robert, where are the pictures?

[jarpod]

He never offered to want to buy new decals. As you can see above, he knew he was wrong, and played the "Customer service" card. Basically tried to get something HE screwed up for free, and I tried to be understanding, but we are not in business to give things away. If this were the case, we would be doing nothing but covering others mistakes.

As far as the instructions go, it is very clearly stated that you REMOVE the backing paper in the step PRIOR to wetting the decals.

Look at it this way, if I sold you a spoiler, and YOU drilled the holes in the wrong spot, am I responsible to pay to have it fixed?

Even if the customer is wrong.... even if he messed up... dont give an attitude.... 06daytona and you exchanged like 10 emails for a 40 bucks matter..... wouldnt it be easier for you to have offered the guy a discount?

Regarding the spoiler... that depends:
If the instructions said "Professional installation required" I would evaluate how easy or hard it would be for me to install the spoiler....

Im not taking sides but, as quoted from the FAQ section of your website:

Are the kits easy to install?
Yes! These kits have been designed to be installed by one person in about 60 to 80 minutes. View the step-by-step Instructions prior to begining installation.

This FAQ gives the consumer the idea that even if he has never installed vinyl he can do it very very easy... and you and me know that vinyl requires an itsy bitsy amount of experience, even if you view the step by step instructions.
Then again, my two cents

[jimh]

The vinyl business is a high volumne business with a lot of customer mistakes. Like you said 39.95 is not a big deal and if you screwed it up you should eat it. I know you already know this. You need to see their side as well. Many many people screw these things up. They are small dollar items and a bit tricky at first. They are priced at a point where beginners are expected to screw up and repurchase. It's built in and part of how vinyl design businesses make their money. Nothing wrong there. It's not like he's insulting you by not giving you one at cost, because he'd be losing A LOT of money if he did that for everyone, and if he did it for you and you posted your praise about the product and company and how they "helped you out" then everyone would expect it and that's not fair.

If we were talking about a $1200 hood that came with a $40 graphic and you called the hood manufacturer and told them you f'd up the graphic well that would be different. But we're not.

Look at it this way... if you bought a role of tint from autozone and you screwed up the install of the tint, would you expect autozone to give you another at their cost?

I'm not picking on you. I know he struck a nerve with you and you feel disrespected and you're seeing the whole thing through irritated eyes. I would still by from a company like this if the product was good. The customer support seemed fine until both sides got heated.

$.02
jim

[autoguy]

Even if the customer is wrong.... even if he messed up... dont give an attitude.... 06daytona and you exchanged like 10 emails for a 40 bucks matter..... wouldnt it be easier for you to have offered the guy a discount?

Regarding the spoiler... that depends:
If the instructions said "Professional installation required" I would evaluate how easy or hard it would be for me to install the spoiler....

Im not taking sides but, as quoted from the FAQ section of your website:

Are the kits easy to install?
Yes! These kits have been designed to be installed by one person in about 60 to 80 minutes. View the step-by-step Instructions prior to begining installation.

This FAQ gives the consumer the idea that even if he has never installed vinyl he can do it very very easy... and you and me know that vinyl requires an itsy bitsy amount of experience, even if you view the step by step instructions.
Then again, my two cents

Would it not have been easier for him to just order a new one? Like he stated, it was not about the money, but in this case it was a very clear issue of who was right and who was wrong. Customer service does not mean giving things away to everyone that screws up. If we screwed something up, we would have sent another out in a second. His issue was that WE were responsible to either give him one for free or for Cost. He never offered to pay shipping, or anything.

Yes, you are correct. They are very easy to install, and hundreds of other customers have done their own installation without issues. As you stated here...it tells you to view the STEP by STEP instructions. Apparently that was not done in this case.

[autoguy]

The vinyl business is a high volumne business with a lot of customer mistakes. Like you said 39.95 is not a big deal and if you screwed it up you should eat it. I know you already know this. You need to see their side as well. Many many people screw these things up. They are small dollar items and a bit tricky at first. It's not like he's insulting you by not giving you one at cost, because he'd be losing A LOT of money if he did that for everyone, and if he did it for you and you posted your praise about the product and company and how they "helped you out" then everyone would expect it and that's not fair.

If we were talking about a $1200 hood that came with a $40 graphic and you called the hood manufacturer and told them you f'd up the graphic well that would be different. But we're not.

Look at it this way... if you bought a role of tint from autozone and you screwed up the install of the tint, would you expect autozone to give you another at their cost?

I'm not picking on you. I know he struck a nerve with you and you feel disrespected and you're seeing the whole thing through irritated eyes. I would still by from a company like this if the product was good. The customer support seemed fine until both sides got heated.

$.02
jim


Thank You.....

[Daytona 226]

Dude, you're wrong on this one. It was the install that was defective, not the product.

I really prepped for mine, all starting with reading the instructions while having coffee on my deck in the morning. I also laid out a 4X8 ft. piece of sheetrock on my garage floor, so I could cut them super close with a sharp razor to make it much much easier.

The dry squeege is so they don't lift when you take the backing paper off.

It took all day, but came out perfect! My first install too. When I took my car to a body shop, they said they wouldn't have attempted the hood! Too much time and patience required!

If you would like, I took photos of every step of the install. PM me with your email and I will send them to you. About 30 photos. I would highly recommend buying a larger squeege like I did, it came in handy for setting the larger decals!

The next time you attempt them, you need to have a plan, and then plan B too. Sometimes they set a little too soon before you have them completely lined up. Keep your spray bottle real close at all times, no joke.

I really like their products, and would hope to see you have a great install. You will love the quality when they are installed correctly. Give it another shot, and now that you have "experience", you'll be fine!

[Daytona 226]

I laughed at this one...I wouldn't have the balls to ask for a new one! That might just be me though...I've learned to take responsibility for my actions and my mistakes...wouldn't want to take a step backwards and ask for pity!

So...this thread can go either way here...but I don't see it as productive...

What he said! Lol!!!

[TNCHARGER]

I will have to side (at least for the most part) with Autoguy on this one. I have been dealing with the public for most of my adult life. You cant make everyone happy.

I do not feel that Autoguy owed you anything whether it was a free decal or a discount.

Being a small business consultant I would say that Autoguy could have used more "tact" in dealing with this issue. Being argumentive with the customer is not promoting goodwill.

I also think this should have been a private matter and never discussed on this forum. While a freebie or discount would have been going beyond in customer service, Autoguy held up his end of the bargain and should have not been publically challenged.

[JMT- R/T]

Life is just to short to get upset over 40.00. When you get a little older you will understand this. Do not let this play on your mind just walk away and start over. This is a very small problem compaired to what you still have to go through in life. SMILE and have a GREAT DAY

[SolidOrange]

I do not think he owed you anything, but I will have to say that the situation was dealt with very poorly. No matter what a customer says to you, you should never resort to name calling or insults. This says little for your professionalism.

That being said, some companies are much better than others about wanting good press from their customers. I owned a Firebird before my Charger, and put hood decals on it. Someone keyed my hood in a parking lot, and I e-mailed the company to tell them what happened and ask (politely) if I could get a discount on a replacement set. To my surprise, they not only offered me a discount, but sent me a whole new set completely free (Originally $99.95 + shipping). I sang their praises and sent them alot of business for years after that happened, and I think they gained quite a few customers simply by being a great company to deal with and by giving me (maybe) $30 worth of vinyl for free. This company does not make decals for Chargers, but I think they are a good example for those who do.

[elcobra44]

:no: I hope those aren't PM's posted there..

[GLHS837]

Just an admin note here. Keep this on actions, and not personal judgements or attacks. I'm not seeing any, so far, and I'd like to keep it that way, capische?

We dont "protect vendors" but we wont allow lynch mobs to form either.

[daytona3509]

I guees i was the only one his (customers) side. Give the dude a free bee, damm. It's not your first child. He got confused or what ever. I am sure that your loss on one graphic is nothing. Have him send the mistake back, pull a new one outta the box mail it to him. Post a lessons learned on this forum (which most likely doubled your sales already) and show us what not to do while installing your product. Be nice it's 4th of July.

[autoguy]

:no: I hope those aren't PM's posted there..

No, it was a personal email conversation, and I do not think it was appropriate to post them here.

[JMT- R/T]

No, it was a personal email conversation, and I do not think it was appropriate to post them here.

Nothing is sacred anymore

[daytona3509]

dirty deeds dun dirt cheep

[jimh]

Hells bells
Who knows how's this going to end?

[jarpod]

THAT´S WHAT I MEAN! TACT autoguy lacked tact with his customer. Hey you can have a happy customer without giving them something for free.

anyways just my two cents (Im going to be poor by the end of this thread...)

[autoguy]

THAT´S WHAT I MEAN! TACT autoguy lacked tact with his customer. Hey you can have a happy customer without giving them something for free.

anyways just my two cents (Im going to be poor by the end of this thread...)

You can only be tactful for so long. I tried to help him understand what he did wrong. The fact that he implied it was my responsibility to replace it is what made things go downhill.

[mighty noid]

Ok I didn't read all the pages of replys so forgive me if I go over things that already have been written.

You screwed it up and you want the company to understand and give you a deal or a new one at there cost or free... they are not in business not to make money...

Are you insane!!! Live up to your mistake and buy another one. There is a lesson here and it seems to be lucky for you that it is a cheap one... $40.00 bucks... that isn't enough to cover my sake bill at a sushi bar.

[Little Don]

If I would have messed up my graphics I would not have asked for a discount or for it to be free. But if I were offered at cost after they heard I made a mistake then I wouldn't be able to stop raving about the great customer service. :nervous s

On a side note, the Rider graphics look killer!!:grin:

[jarpod]

If I would have messed up my graphics I would not have asked for a discount or for it to be free. But if I were offered at cost after they heard I made a mistake then I wouldn't be able to stop raving about the great customer service. :nervous s

On a side note, the Rider graphics look killer!!:grin:

thats all im trying to tell!

[06Daytona]

I think a lot of people here are missing the point.

1. it is not about getting a free or discounted replacement sticker - it is $39.95. I couldn't care less about the money
2. it is not about who was responsible - I was, I admitted that from the beginning
3. it IS about customer service. No part of Rider's response exuded any type of customer concern/caring about my installation problem.

Had Brian responded that he is just a small shop and would like to give a discount or something but really can't afford to due to his size, but that he would be happy to send me more detailed instructions or had simply said, "gee, yeah that sometimes happens - can I go ahead and order you a replacement and let's see if we can't get your vinyl on the hood." That would have been great! But it started with, "oh well, buy another", and then, "you're at fault, not me, not my problem", and, "your opinion sucks because everyone else likes the yellow accept for you".

No part of this, even had it not come to what it did, would ever make me want to buy anything from Rider again. Isn't repeat/word of mouth business important?

I am not looking for $39.95, which is what is seems that is all Brian thinks that I want. I just want to know that a company cares about his customers beyond getting payment.

Customer service/care is at an all-time low in this country but it never ceases to amaze me that it can occasionally sink even lower.

[TopBanana107]

I think a lot of people here are missing the point.

1. it is not about getting a free or discounted replacement sticker - it is $39.95. I couldn't care less about the money
2. it is not about who was responsible - I was, I admitted that from the beginning
3. it IS about customer service. No part of Rider's response exuded any type of customer concern/caring about my installation problem.

Had Brian responded that he is just a small shop and would like to give a discount or something but really can't afford to due to his size, but that he would be happy to send me more detailed instructions or had simply said, "gee, yeah that sometimes happens - can I go ahead and order you a replacement and let's see if we can't get your vinyl on the hood." That would have been great! But it started with, "oh well, buy another", and then, "you're at fault, not me, not my problem", and, "your opinion sucks because everyone else likes the yellow accept for you".

No part of this, even had it not come to what it did, would ever make me want to buy anything from Rider again. Isn't repeat/word of mouth business important?

I am not looking for $39.95, which is what is seems that is all Brian thinks that I want. I just want to know that a company cares about his customers beyond getting payment.

Customer service/care is at an all-time low in this country but it never ceases to amaze me that it can occasionally sink even lower.

Wow, dude...I have 3 words for you, but they may be hard for you to follow... LET IT GO! Once you do so, you'll feel like you have total peace... drop all the negative feelings...it was your mistake. Simple to understand for me. Shiiiiit, if i were to complain about the crappy customer service that I receive on a regular basis, then i would fill my days talkin' trash...but I have better things to do than that...let's be productive here! I still think that this was not the place to post the E-mails between you 2. Not fair to Brian, nor is this making you look good... just my thoughts.

[VegasSooner]

I'm in full agreement about customer service being a very important part of business, but in reading through this I see two main points:

1. It does seem you expected Rider to "help" you out as opposed to it being something they had a choice on since it was your mistake.

2. You also broke a line of trust in the customer service process when you posted the private email exchange between the two of you on this public forum.

I have Rider graphics on my Charger and love them. I dealt directly with them via email to get mine customized for my personal taste and was treated with nothing less than excellent help. In the end I think you should own up to your statement that "it's not about the money" and order a new set. We hopefully learn from our mistakes and this is already blown way out of proportion (mountain out of a mole hill type of thing).

[GLHS837]

06 Daytona, could you do me a favor and edit your post to remove private communications? Meaning the email exchanges. While not strictly against forum policy, its generally considered bad form to do so. And anyone who quoted that first post, could you do the same?

[jimh]

I think a lot of people here are missing the point.

1. it is not about getting a free or discounted replacement sticker - it is $39.95. I couldn't care less about the money
2. it is not about who was responsible - I was, I admitted that from the beginning
3. it IS about customer service. No part of Rider's response exuded any type of customer concern/caring about my installation problem.

Had Brian responded that he is just a small shop and would like to give a discount or something but really can't afford to due to his size, but that he would be happy to send me more detailed instructions or had simply said, "gee, yeah that sometimes happens - can I go ahead and order you a replacement and let's see if we can't get your vinyl on the hood." That would have been great! But it started with, "oh well, buy another", and then, "you're at fault, not me, not my problem", and, "your opinion sucks because everyone else likes the yellow accept for you".

No part of this, even had it not come to what it did, would ever make me want to buy anything from Rider again. Isn't repeat/word of mouth business important?

I am not looking for $39.95, which is what is seems that is all Brian thinks that I want. I just want to know that a company cares about his customers beyond getting payment.

Customer service/care is at an all-time low in this country but it never ceases to amaze me that it can occasionally sink even lower.


I don't think I'm missing anything. You're pissed. Things went wrong, it bothered you, you didn't get the type of response you wanted and it made things worse. Pretty understandable actually, but not his fault.

But you're agravating yourself at this point. The responses you quoted him as saying above are not what he said. At least they are not what you quoted in the start of your own thread. You're rewording them to make them more negative. Could he have been nicer and pleasant after every response you sent him? Sure. Could he have just had a bad day, some crappy coffee and got a ticket on the way to work? Maybe. Could he just be a grump? Sure. The point is after reading your emails back and forth you both went south as the emails went on.

Look at the results of your own poll. It's time to let it go.

You've got a really nice car, you're customizing it to make it different and stand out and that's very cool. Mistakes are part customizing and after we cool down they are part of the fun when remembering "my first time doing..." You said yourself the 40 bucks isn't important. Enjoy your car and keep on customizing.

PS. If that's your car in your avatar, I like the hood.

[Part Deux]

Gawd, what a Seinfeld thread...whole lot about nothing.

Dude, you broke it, you bought it. It's about a lousy $40. Both of you have wasted more money in time spent over this issue. RG could have been more tactful, and might have considered a discount, but jeez, all this is about a lousy $40.

[06Daytona]

Ha! I figured this would eventually be poofed or moved to a forum that nobody reads. The benefits of being a sponsor of the site I guess.

[mighty noid]

Yes it got moved into the correct location...

DUH!

Product/Vendor & Buyer/Seller Reviews

Is that title to hard to read or understand????

[HEMEEE]

......

*** email exchange removed per admin's request ***

I do not think it in bad taste to post the email exchange however as it is really the point of the post and customer service complaintOur policy, per rule #13 is that member's shall respect each other's privacy.
Anyone that sends an email or PM has a reasonable expectation that their communication is between those parties included in the recipient list and are not for publication.

Please know you are entirely welcome to summarize the events, which can be done without actually publishing another's emails without their consent.

Ha! I figured this would eventually be poofed or moved to a forum that nobody reads. The benefits of being a sponsor of the site I guess.
The forum has specific sections for specific topics... Threads are to be posted in the section they belong by category, not by where a member feels it will garner the most views. If posted in the wrong section, it will be moved. This is also in the rules.

Thank you-

[MySRT8U]

Is that title to hard to read or understand????

apparently the directions were...:lol: :silenced:

[calvinator]

I think a lot of people here are missing the point.


3. it IS about customer service. No part of Rider's response exuded any type of customer concern/caring about my installation problem.



E-mail is great for simple communication, but emotion/compassion gets lost in the email.

Could be your response from customer service was interpreted wrong....

Email at work has the same problem. Can't tell if the person sending me the message is happy, upset, having conflict, etc etc.

[hades]

I never would come of the idea to get an replacement for free or an discount after my screw-up......and yes I screwed-up once for a different product and e-mailed the vendor for some help, e-mails back and forth and on the end I said that I leave it like it is and wait of a special of their product and will order again the same so that I can fix my mistake.

just let it go!!!!!!!!

[HEMIDON]

06Daytona, Sorry to hear of your misfortune but.......

I have never bought from Rider but have heard many good things about them. As with any thread that is out to bash someone, I do not agree with airing the discussion in an open forum.

You messed up and bash Rider ??? :knockout: WRONG !!!!

I think a phone call would have been better than an EMAIL exchange. Don't you think voice to voice would have , maybe, gotten you better results than a written message ?

What ever, just my 2 cents

[DonatoM3]

Yes it got moved into the correct location...

DUH!

Product/Vendor & Buyer/Seller Reviews

Is that title to hard to read or understand????

Yeah kinda reminds me why our computers have folders for certain items and not just a desktop for everything.

[daytona3509]

I just wana know can i get some free graphics. If iscrew it up I buy the next ones promise

[mighty noid]

Hey Dodge... I just screwed up and put diesel fuel in my car. Can you give me a new engine at your cost or how about free...

[HEMEEE]

Okay, enough-
The principals have their sampling of opinion.
Unfortunately, the few posters who feel they have to pile on with sarcasm indicate it's time to shut this one down, with apologies to the OP and vendor. :(

To those posters, I advise you to read the guidelines specific to this review section (http://www.chargerforums.com/forums/showthread.php?t=31169)!

Arrow Rules For Buyer/Seller/Vendor Review:
IMPORTANT: Read these review rules prior to posting in this section!

This section is for reviews, be they positive or negative.
However, this section is NOT for flaming or a free-for-all pile on of negative reviews OR replies from uninvolved parties.

1. If you are considering a complaint about an unresolved purchase issue, please do NOT post a knee-jerk thread out of anger or impatience. Make certain you have explored reasonable attempts to make contact and resolve the problem(s) BEFORE posting, which includes giving reasonable time for the other party to reply to you.
2. If you cannot state your case in a calm and professional manner, it will likely be deleted.
3. To be fair, please follow up with a conclusion post: Was your problem resolved? Are you satisfied with the solution?

Be fair and respectful and your words will carry much more weight!