im threw with revolution motorsports!!!!!!!! (Moved)

[kru510]

man ...if you want an example of a crappy vendor..here you go.Revolution motorsports is unexceptable. They have the crappiest customer service. I would warn all you fellow charger owners not to order from them.Im gonna have to go threw my bank to cancel the order because they dont return email messages or phone calls. Ordered my lights 3 weeks ago and nothing. It says shipped on the invoice ffs...with 3 day delivery..and that was 2 and half weeks ago. I have had enough with these people....poor excuse for a vendor!!!!!!! I know other people here are also fed up. Especially when i paid 169.00 for the lights and I have seen them for 99 dollors now with fast shipping....

[hz&hrhemis]

I agree, poor customer service! When I was looking into buying the halos, I pm'd rev and Focuztech with some questions. Guess who didnt respond....you got it rev! Focuztech responded quick and has been more than helpful with answering questions. I bought my halos through Focuztech, and have no regrets!! Two thumbs up to Mike at Focuztech!!

[BOSChargerRT]

same issue w/ there decals...i've been waiting over 2 months for my bundle of flatt black decals...sucks...good luck - jimmy

[Jdub8080]

I have had business with both dont waste your time with revolution motor spots. Please go with rider graphix you will not be sorry!!

[mundito619]

that sucks. i ordered from ridergraphix and i have no regrets. i love their product and my item was here in three days. amazing!

[kru510]

what a coincidence!!!! i just got this pm...
Acc shipped out 5 of my orders today! You will have them soon!

Sorry for the delay the are taking forever!!

Robert
Revolution Motorsports
__________________
Robert
Revolution Motorsports
Custom Graphics & Performance parts
www.revolution-motorsports.com

[Shakin]

Have had issues in the past with them as well. I gave up on them a long time ago. Dont know how you stay in buisiness with service like that.

[goval]

Seems like we'll be loosing a vendor here soon, unless this thread gets deleted. LOL

[pdogg57]

that sucks man, hope everything works out for you.

[kru510]

well i just ordered with focuztech...i always here good things about them
kinda ironic...i pm"ed revolution motorsports to cancel my order...lol!!!

[hiDes]

what a coincidence!!!! i just got this pm...
Acc shipped out 5 of my orders today! You will have them soon!

Sorry for the delay the are taking forever!!

Robert
Revolution Motorsports
__________________
Robert
Revolution Motorsports
Custom Graphics & Performance parts
www.revolution-motorsports.com





Yeah, it's a Coincidence, after you just happen to post this thread. Funny how they pm'd you, but not me, who ordered the same item as you basically the same day, they didn't respond to me, I guess I need to start my own thread.

Miraculously I got through today to some guy there and when I asked about my order he said it'd been taken care of, that there were some delays but I should be expecting it anyday. I then asked the important question, "when was it sent out"? Ugh? He didn't know. Then I asked for tracking, they have none, I asked if there is insurance, NO! UNREAL!

All I know is that if by tomorrow morning that hasn't arrived I'm disputing this charge and if it ever happens to arrive any day after tomorrow, that is going back- return to sender. I'm through with them as well. This is BS!

[kru510]

i already called my bank...when you do a search for revolution motorsports...all yyou get is negative feedback...i dont know why they are a vender here

[1 tight R/T]

You can't go wrong with Focuztek. I ordered mine and have nothing but great customer service in regards to my order. Mike rules!

[BOSChargerRT]

hides - 99.9999999998%, that it hasn't been sent yet...i don't think my stuff was sent out either...i probably spoke to the same guy, because it wasn't robert and he spoke w/ a slight attitude...as if i was bothering him and i didn't appreciate that....he couldn't give me a straight answere...i hope i'm wrong and get it tom...we'll see, but it's been a long time for me...i didn't even go into detail on my experiance thus far...my only issue w/ rider is that they don't have a contact #....other than that, great product and FAST delivery...later - jimmy

[hiDes]

Well, I decided to cancel the order with revmotors, I ordered it April 4 and it's already the 20th. I went ahead and ordered it from Focuztech, I got it priority so it will be here in a few days. I know THEY WILL DELIVER!

[#18Daytona]

I agree revmotors has terrible service, I even receive the wrong decals. I tried contacting them and never had it resolved. I sent over six emails and called twice with no results. Basically $100 dollars wasted on unused decals. (I threw them out after 3 months). I highly recommend not using them, unless you have money to throw away!!

[arfur]

Not very good... Not very good at all. :smoke:

[LXndr]

They were helpful with advice prior to me placing an order. I ordered decals from them on April 2nd, and just yesterday the order status was updated to 'shipped'. I wasn't in a hurry to get them but didn't think it would be three weeks either.

Maybe they or their suppliers had 'production problems'. But that doesn't account for the unanswered emails others have encountered. I'd rather get an email saying it would be a couple weeks than to hear nothing and be left wondering.

[revmotors]

All of the supply issues with the HALOs have been taken care of. Our current supplier AACstyle has take 3 weeks to get our orders out. They have gotten all of them out now. They shipped out 8 kits for us.

If you have ordered them they will be in your hands by thursday-friday of this week.

We are in the process of getting these from a better supplier.

Custom graphics take 4-5 business days to produce then ship. These are not left on the shelf to collect dust.

I am hiring a new graphics production person to help to speed the process!

If you have any questions about your orders please give us a call at 269-861-2390

[a14umbra]

In fairness to everyone, at the end of the week, I think that everyone who expressed concerns in this thread should post again to let us know if all has been taken care of.

Just a suggestion.

[EVOtoCHARGERSRT?]

So let me ask this question...how many of the folks who had a bad experience have given them negative trader rating on here? If not why?

[revmotors]

In fairness to everyone, at the end of the week, I think that everyone who expressed concerns in this thread should post again to let us know if all has been taken care of.

Just a suggestion.

That is a great idea! when I get the rest of the tracking from AACstyle I will post them up on here to prove it!

I have been talking to Mike at FocuzTech about them and carrying his product instead!

[hiDes]

I just received PM from Robert that my issue will be taken care of tomorrow (to my satisfaction) Apparently there was a problem with his shipper misinforming him. I will keep you all posted tomorrow as to the outcome.

[BOSChargerRT]

same issue w/ there decals...i've been waiting over 2 months for my bundle of flatt black decals...sucks...good luck - jimmy
i got the decals i guess yesterday...i'll post pics once installed..

[revmotors]

Both Refunds for the AAC light have been processed. Please call us at 269-861-2390 for any other order problems!

Thanks

[hiDes]

Both Refunds for the AAC light have been processed. Please call us at 269-861-2390 for any other order problems!

Thanks


Thanks!

[bpd1151]

.........although my original took nearly 8 weeks to complete, I found out after many pm's, emails, and a couple of phone calls, that it turns out RevMotors was having difficulty with one of their outside material(s) suppliers.

To date, Robert over at Revmotors has completely resolved this matter and he went even further by cutting additional graphics for me and it seems to me that any problems I initially experienced were due to circumstances beyond his control.

I also learned that he dumped his old supplier and opted to go with somebody completely new. I placed an additional order that was processed and shipped in less than 1 week! Way to go RevMotors! Job well done.

[revmotors]

There are a few more things to you order. You asked for a material that had to be special ordered with took a few weeks. We do not normally stock.

Your order will be fixed tomorrow. I just email you the tracking it will be.

Thanks

Robert
Revolution Motorsports

[revmotors]

I just refunded your card and I am re-shipping the items to like I said.

I pmed the trans code for your refund. Once again I am sorry for the trouble.

[tlrche]

Robert,
what ever happen w/the viper hood patter you were gonna ship to me.. im the one t hat made a templet for the magnum viperhood?

[revmotors]

I see you go the decals:

Label/Receipt Number: *******EDIT********

Status: Delivered

Your item was delivered at 10:36 AM on January 26, 2008 *******EDIT********. The item was signed for by *******EDIT********


AND your full refund was processed. That is good to hear. Thanks

Robert
Revolution Motorsports

[bpd1151]

I'm betting at this point, that Robert at Revmotors, feels the same way that I do...... this order shouldn't have gotten to the point that it did (with the delays and lack of communication etc).

In the interest of fairness, and to keep all of the CF forums members (and guests) who read these:

Robert completely resolved the problems with my order!

Not only did he credit my entire order (which I was not ever looking for, nor expecting) he also shipped out my order and went the extra mile of shipping it out Next Day Express via USPS!

Again, I bet he's wishing, or feeling the same way I did/do. It should never have gotten to the point it did, but a big THANK YOU is in order to Robert. His swift action to resolve this matter erases my sour feelings and leaves me feeling confident about placing future orders with his company.

Hey Rob........BTW, I also sent you a pm and an email. Thanks. --Mike

[06HEMI-R/T]

Thanks for the tip.

[Jdizzle0305]

YES! revo motor sports...did not make any attempt to call back to write back through my emails...i bought the transformer emblems...they are cheap plastic pieces of crap...i shoudl have went with BT...and took about a month to get them...HORRIBLE customer service