fullofit_
10-22-2006, 12:59 AM
Thursday, October 19, 2006
how did it get to this point
Current mood: pissed off
Category: Automotive
I sent a long letter to ford, It had much personal info in it so I cut the bottom and pasted it below. I am a life long Ford driver, err well perhaps I should say ; I WAS A LIFE LONG FORD DRIVER.
Perhaps I need to add some history to my relationship with Ford products; I have always encouraged anyone I knew to buy a Ford product when they were looking for a vehicle. I have been successful many times, and currently there are two 2002 fords in my driveway, and one 1995. There were always easy examples for me to point to, as I always had the keys to a fine example in my pocket.
The first car I remember riding in was my fathers ford Galaxy 500, a car we spent many a vacation in. I always remembered passing so many people on the side of the highways with their hoods up and my father would always say "Should have bought a ford".
The truck I learned to drive in was a 1973 ford pick up. I drove all over the back roads of Montana in that truck, loading hay bales, hauling grain, checking cattle, and just plain old having a good time. I spent three years driving that truck; the only time I had the hood up was when we change the oil and filters and tuned it up at the shop.
1979 The first ford I bought was 1965 Fairlane 500. It was a fine car and always provided me reliability.
I drove it for about three years, back and forth from Montana to Arizona several times a year. I never spent a moment on the side of the road with the hood up.
1982 The second ford I bought was also a 1965, a nice F-100 a wonderful step side truck I still regret not keeping it. It never let me down.
1983 The first family car I purchased was a Fairmont wagon, and aside of a service shop not replacing the oil plug and destroying the block, it was a very nice family car.
1984 purchased a 1979 F-150, ice cold ac and a great truck, traded it in on my next ford
1985 The next ford I purchased was a 1984 ford bronco II, and aside of discovering that the transmission fill level was located too low, (This caused the transmission to fail. When it was rebuilt at my friends shop we noted that even if the gear oil was at the bottom of the fill point it did not reach the gears well enough. We added an extension to raise the fill level to the top of the fill point. The first transmission went 65,000 miles. The second transmission lasted 300,000 and was still in the truck when it was totaled in a rear end collision) and the shifter ball would wear out, (after the third shifter I build my own and never had another problem with it) it stood the test of time. I drove this truck every day, I had a business in Palm Springs and in Phoenix, I think it could drive its self back and forth if I needed it to.
It was perhaps the best vehicle I ever had, with the D-4 axle code and a 3" lift, it provided me with a great ride both on and off road. It had just less than 400,000 miles on it when it was killed by a rear end collision.
1992. 1964 ½ mustang. Project car, fun to work on, however had to move before it was complete, sold it to a buddy. He completed it and bragged for years about all the fun I was missing.
1993 My first ford explorer is a 1991, pretty good truck. It had a few problems. Nothing your shop could not fix in a fine manner.
1997. Purchased my dads 1984 F150 4X4 camper special. Great truck, still own it and am looking for someone to give it to that will enjoy it as much as I have. It has the kind of sentimental value that makes you want to share.
1997 Ford 1995 Aerostar van, eight passenger xlt with front and rear a/c. Perhaps the best large family vehicle I have ever had, and if it had not been totaled in a rear end collision, I would still be happily driving it.
2002. Purchased a 2002 ford mustang which I traded in on my next ford due to the death of my Aerostar. This was one fun car, and the love of my wife's car memories, she badly wants one of the new 2007 mustangs.
2003. Purchased my new 2002 Eddie Bauer explorer from Berge ford. The truck caught on fire within the first three miles. I had to smother out the flames between the battery and the headlight with my bare hand. Returned to the lot and they replaced the headlight lamp and scheduled an appointment to fix the wiring harness. Not much of a maiden voyage. But it is fitting, as this truck has followed its bad first impression all the way through. As has your dealership, it is sad; as I now look at things I am not sure if it is the truck, or your service department that is the major cause of my dissatisfaction. I am having trouble deciding if I even want to chance taking the truck back to you to finish the items that are under warrantee
2004. Purchased a service van 1995 Ford E-250 used, cleaned up nice and is a fine vehicle.
2006. This week end I will be looking at purchasing a new car for my wife. This is usually a pretty painless process for me. Just drive to a ford dealer and pick a color. Well not this time, I will spend this weekend doing something I have never even thought about before. I will sit down and negotiate with a GM representative. My wife will not get that new mustang, as I can not see any reason to even look at one. Can you think of any reason I should not consider buying my first GM product? Also if you could get your press department to provide me with a statement for everyone in my family and all my friends that I have spent years representing Ford products as nothing short the best period. I expect to have a lot of crow to digest after all the times I have driven them to ford dealers to purchase ford products. It could save me a lot of pain if I can just send them all a nice note; I fear I lack the talent to write such a statement with out the help of professionals. I am no longer encouraging anyone to look at ford products, something I have always been very proficient at.
I see that GM is now offering a nice 100,000 mile warranty on their products. Do your shareholders a favor; DO NOT match that offer until you align your service departments with a customer satisfaction program that will prevent the last nail being driven into Fords coffin.
I guess you must be standing in front of your products, as I cannot see anyone standing behind mine.
Truly hopeful you can recover,
*****************
how did it get to this point
Current mood: pissed off
Category: Automotive
I sent a long letter to ford, It had much personal info in it so I cut the bottom and pasted it below. I am a life long Ford driver, err well perhaps I should say ; I WAS A LIFE LONG FORD DRIVER.
Perhaps I need to add some history to my relationship with Ford products; I have always encouraged anyone I knew to buy a Ford product when they were looking for a vehicle. I have been successful many times, and currently there are two 2002 fords in my driveway, and one 1995. There were always easy examples for me to point to, as I always had the keys to a fine example in my pocket.
The first car I remember riding in was my fathers ford Galaxy 500, a car we spent many a vacation in. I always remembered passing so many people on the side of the highways with their hoods up and my father would always say "Should have bought a ford".
The truck I learned to drive in was a 1973 ford pick up. I drove all over the back roads of Montana in that truck, loading hay bales, hauling grain, checking cattle, and just plain old having a good time. I spent three years driving that truck; the only time I had the hood up was when we change the oil and filters and tuned it up at the shop.
1979 The first ford I bought was 1965 Fairlane 500. It was a fine car and always provided me reliability.
I drove it for about three years, back and forth from Montana to Arizona several times a year. I never spent a moment on the side of the road with the hood up.
1982 The second ford I bought was also a 1965, a nice F-100 a wonderful step side truck I still regret not keeping it. It never let me down.
1983 The first family car I purchased was a Fairmont wagon, and aside of a service shop not replacing the oil plug and destroying the block, it was a very nice family car.
1984 purchased a 1979 F-150, ice cold ac and a great truck, traded it in on my next ford
1985 The next ford I purchased was a 1984 ford bronco II, and aside of discovering that the transmission fill level was located too low, (This caused the transmission to fail. When it was rebuilt at my friends shop we noted that even if the gear oil was at the bottom of the fill point it did not reach the gears well enough. We added an extension to raise the fill level to the top of the fill point. The first transmission went 65,000 miles. The second transmission lasted 300,000 and was still in the truck when it was totaled in a rear end collision) and the shifter ball would wear out, (after the third shifter I build my own and never had another problem with it) it stood the test of time. I drove this truck every day, I had a business in Palm Springs and in Phoenix, I think it could drive its self back and forth if I needed it to.
It was perhaps the best vehicle I ever had, with the D-4 axle code and a 3" lift, it provided me with a great ride both on and off road. It had just less than 400,000 miles on it when it was killed by a rear end collision.
1992. 1964 ½ mustang. Project car, fun to work on, however had to move before it was complete, sold it to a buddy. He completed it and bragged for years about all the fun I was missing.
1993 My first ford explorer is a 1991, pretty good truck. It had a few problems. Nothing your shop could not fix in a fine manner.
1997. Purchased my dads 1984 F150 4X4 camper special. Great truck, still own it and am looking for someone to give it to that will enjoy it as much as I have. It has the kind of sentimental value that makes you want to share.
1997 Ford 1995 Aerostar van, eight passenger xlt with front and rear a/c. Perhaps the best large family vehicle I have ever had, and if it had not been totaled in a rear end collision, I would still be happily driving it.
2002. Purchased a 2002 ford mustang which I traded in on my next ford due to the death of my Aerostar. This was one fun car, and the love of my wife's car memories, she badly wants one of the new 2007 mustangs.
2003. Purchased my new 2002 Eddie Bauer explorer from Berge ford. The truck caught on fire within the first three miles. I had to smother out the flames between the battery and the headlight with my bare hand. Returned to the lot and they replaced the headlight lamp and scheduled an appointment to fix the wiring harness. Not much of a maiden voyage. But it is fitting, as this truck has followed its bad first impression all the way through. As has your dealership, it is sad; as I now look at things I am not sure if it is the truck, or your service department that is the major cause of my dissatisfaction. I am having trouble deciding if I even want to chance taking the truck back to you to finish the items that are under warrantee
2004. Purchased a service van 1995 Ford E-250 used, cleaned up nice and is a fine vehicle.
2006. This week end I will be looking at purchasing a new car for my wife. This is usually a pretty painless process for me. Just drive to a ford dealer and pick a color. Well not this time, I will spend this weekend doing something I have never even thought about before. I will sit down and negotiate with a GM representative. My wife will not get that new mustang, as I can not see any reason to even look at one. Can you think of any reason I should not consider buying my first GM product? Also if you could get your press department to provide me with a statement for everyone in my family and all my friends that I have spent years representing Ford products as nothing short the best period. I expect to have a lot of crow to digest after all the times I have driven them to ford dealers to purchase ford products. It could save me a lot of pain if I can just send them all a nice note; I fear I lack the talent to write such a statement with out the help of professionals. I am no longer encouraging anyone to look at ford products, something I have always been very proficient at.
I see that GM is now offering a nice 100,000 mile warranty on their products. Do your shareholders a favor; DO NOT match that offer until you align your service departments with a customer satisfaction program that will prevent the last nail being driven into Fords coffin.
I guess you must be standing in front of your products, as I cannot see anyone standing behind mine.
Truly hopeful you can recover,
*****************