Bad experience with Wyckoff Chrysler, Inc.

[ChargeMeUp]

I just want to let others know that my recent purchase experience with Wyckoff Chrysler, Inc. did not go well. :(

I ordered their SRT-8 hood package. Part of the package is the hood silencer pad which came damaged. I had the package shipped directly to my body shop. When UPS delivered the package he made UPS stay while he opened the package, as he does for all deliveries. The hood shipping box was not damaged at all. However, inside, the silencer pad was cracked in several places apparently from the plastic air duct rolling around inside the box. Their shipping person did not make any attempt to fix the duct from moving. It was just thrown in the hood box (the hood comes directly from Chrysler and Wyckoff adds the other parts to this box). When my body shop guy called Wyckoff they were very rude to him making him wait on the phone for several minutes just to tell him to file a claim with UPS. The UPS guy who witnessed the box opening said that they could file a claim but it most certainly would be rejected mainly because the shipping box was not damaged at all.
At this point I got involved. I called their office and was told that they had 3 other silencer pads damaged in shipping, to ship the item back for a refund on my credit card, and purchase a replacement silencer locally. I was not happy because I knew I would end up paying more for the silencer locally than what would be as part of a package deal but agreed to do so since I wanted to get my car work started.
Now the real fun begins! When I researched the shipping cost to return the damaged silencer, it was quoted at $110 since it was an oversized item. I called Wyckoff to ask what do they want me to do since it did not make sense to pay more for shipping than what it was worth. They agreed. Thats when I was told they would only give me $25, half of what their part cost was. When I asked why only half the reason given was "How do I know that YOU didn't damage the silencer when you took it out of the box? It was fine when it left here!" I couldn't believe what I was hearing. I refused his offer since I was now out an additional $80 for the replacement silencer plus the original cost as part of the hood package - $50. A heated argument ensued with no resolution and he hung up.
I would NOT recommend this dealer for any purchase especially anything fragile. Buyer beware.

[navycharger]

good story man thats such a messed up way to do business it seems like i am hearing more and more of these stories like this lately and it really make me angry... but i guess if you are a big name dealer then they are not concerned if you never come back to them again because some unsuspecting chump will come along and he will get the same treatment

[elcobra44]

Booooo.. Hissssss........ :mad:

That stinks, bud. I got three words for you ... Mopar Super Center!

www.moparsupercenter.com

[aarcuda]

Sent them an email telling them I won't do business with them. Told them it was dumb thing to do for $50.00. I did blind cc your email.

[broc2238]

Thanks for the heads up man!

[elcobra44]

I always thought their name sounded silly anyway. :biggrin:

[broc2238]

I always thought their name sounded silly anyway. :biggrin:

Bwuahahahaha :yawn:

Took me no time to realize why :D

[ANTMAG06]

Sorry you had this happen. Not a good way to treat anyone, even worse when they are a supporting vendor
http://www.wyckoff-mopar-parts.com/

[RTjunkie]

Did you get the employees name that you spoke with?

[472CHARGER]

I always thought their name sounded silly anyway. :biggrin:

Yeah, now its WACKOFF CHRYSLER!

[dodgetk81]

Dispute the charge on your credit card. They will have to do a crapload of paperwork too. Maybe you wont have to pay.

[BLACK BAER]

Its amazing what hoops companies will make you jump through.

Posting here at least lets you know that members of OUR community won't shop with them.... I hope they find that $80 was worth it.

[Feros]

That is no way for a place to treat anyone.
I am glad you gave them a chance to fix the problem than posted about how they "dissed you".
Now those that read this are aware and can say Fluckoff WACKOFF CHRYSLER!
I agree with dodgetk81, they will lose more in hours spent doing paperwork and reserch if you dispute.
When I saw them as a supporting member I thought it was a joke anyway. I really like MPSC, they even called me to make sure I ordered correctly when I ordered 2 pr of hood struts and 2 locking gas caps. Good peeps there!

[TorRed]

OK, I have a question. Why don't you people that order this oversize stuff buy it from your local dealer? I got a price online for my SRT hood package, and my dealer beat it, plus I didn't have to pay shipping. Even with the sales tax, it was still less than the total price online with shipping. I'm not knocking the online vendors, but it seems like so many people here have a phobia about going to their local dealer's parts deparment. My dealer has treated me like a king in every respect, from the purchase to accessories. Why not give your local dealer a try?

[elcobra44]

I don't know his cost from Wyckhoff, but the price difference between buying an SRT hood from MPSC and my dealerships was $500-700.

[TNCHARGER]

OK, I have a question. Why don't you people that order this oversize stuff buy it from your local dealer? I got a price online for my SRT hood package, and my dealer beat it, plus I didn't have to pay shipping. Even with the sales tax, it was still less than the total price online with shipping. I'm not knocking the online vendors, but it seems like so many people here have a phobia about going to their local dealer's parts deparment. My dealer has treated me like a king in every respect, from the purchase to accessories. Why not give your local dealer a try?

Most dealers want suggested retail...some will give discounts to some customers...just ask...my dealer will meet or beat any price I see online as long as he does not lose money..

[stealthrider]

OK, I have a question. Why don't you people that order this oversize stuff buy it from your local dealer? I got a price online for my SRT hood package, and my dealer beat it, plus I didn't have to pay shipping. Even with the sales tax, it was still less than the total price online with shipping. I'm not knocking the online vendors, but it seems like so many people here have a phobia about going to their local dealer's parts deparment. My dealer has treated me like a king in every respect, from the purchase to accessories. Why not give your local dealer a try?

Gave my dealer a call about the SRT hood. I was quoted $1800 :eek: but since I had gotten the car there he'd give me a little help...$1600. That was for an unpainted hood, no silencer pad, no nothing else. Online Ive seen the package deals $1200 plus about $200 shipping for the complete package not just a hood! I'll call them back and give them a chance to match it, but I don't hold out hope. Congrats on your dealer, you have a good one.

[legmaker]

as said before..... if you don't go local, go to mopar super center!!! best i have dealt with outside of gsm.......

[Hemiready]

My dealer had an SRT8 hood sitting in the parts department. They wanted to move it and I wanted it. We settled on a price that was about $100 more then I would have gotten it out of state but I could see the part and check it out so it was worth it to me.

[legmaker]

My dealer had an SRT8 hood sitting in the parts department. They wanted to move it and I wanted it. We settled on a price that was about $100 more then I would have gotten it out of state but I could see the part and check it out so it was worth it to me.

hemi - sometimes that piece of mind of being able to touch, feel, smell, taste, etc. is well worth a little extra money!!! that and you do not have to wait anxiously by the door for the ups man!!! hahaha :grin:

[Hemiready]

hemi - sometimes that piece of mind of being able to touch, feel, smell, taste, etc. is well worth a little extra money!!! that and you do not have to wait anxiously by the door for the ups man!!! hahaha :grin:

SO true my man. When I saw that big box sitting in the parts department it was a done deal. The fact that they came down to a more reasonable price made it sweeter. Plus, I think the UPS guy is starting to worry about me. I get a lot of car parts delivered............:)

[legmaker]

:grin: SO true my man. When I saw that big box sitting in the parts department it was a done deal. The fact that they came down to a more reasonable price made it sweeter. Plus, I think the UPS guy is starting to worry about me. I get a lot of car parts delivered............:)

hemi - hell, i have my ups guys trained as to where to put my stuff when i am not home!!! go to the back yard, open the gate, ........... :grin:

[Hemiready]

:grin:

hemi - hell, i have my ups guys trained as to where to put my stuff when i am not home!!! go to the back yard, open the gate, ........... :grin:

Me too! Backyard.
He sees me on the road and honks - usually give 'em a little wheelspin. If he wasn't on a time crunch I think he would have stayed to help me install my front bezel a while back.

[stealthrider]

hemi - sometimes that piece of mind of being able to touch, feel, smell, taste, etc. is well worth a little extra money!!! that and you do not have to wait anxiously by the door for the ups man!!! hahaha :grin:

Hemi, leg...I agree with you both on being able to see it, look it over first. Wish I could do that before I order my new hood. but short of a long drive or making a M&G to see someone else's I'll have to go to the online route.

[ChargeMeUp]

Lots of good comments here. So far nothing heard from Wyckoff after the hang up.
Let me add a few responses to the thread.

elecobra44: Next time I sure will try MSC. I didn't give it second thought on using Wyckoff since it was a supporting dealer but now hopefully I know better than to assume all supporting dealers are the same.
aarcuda: Got your email and Thanks for the support.
RTjunkie: Yes I have the persons name. Although it is not too difficult to figure out who the person was if you go to their web site, I thought I would leave names out.
dodgetk81 & Feros: I already have started a dispute with my credit card company. It is a long slow process however and can take up to 120 days. I am also considering filing with the BBB on this.
TorRed: I did give my local dealer a chance on the hood package. He could only do a 10% discount which was still 100's $ more. He is the dealer I used to buy the replacement silencer pad from.

I hope to have my car back from the body shop either today or tomorrow with the new hood installed. I also had the rear spoiler painted to match the body color. I am trying to decide on what if anything to add on the hood ... like a small "Hemi" on the side of the bump, pin striping or ?? I want to see what it looks like without anything before I decide though.

Thanks to All - Fred

[Tahde]

Thanks so much for the update Fred. Hope everything works out for ya

[Dysentery Bob]

You are not the only pissed customer

http://ptenthusiasts.org/forum/showthread.php?t=36201

Make your expirences known here

http://www.300cforums.com/forums/supporting-vendors/

There home site...

http://www.wyckoffchryslerparts.com/

OUR PHONE SUPPORT IS OPEN 9:00AM TO 4:00PM EASTERN TIME

We now have a toll free number. Feel free to call with any questions.
1-800-992-2454

I love 800 numbers....

Goodluck, I hate poor customer service, there is no need to bite the hand that feeds ya.

[Hemiready]

Lots of good comments here. So far nothing heard from Wyckoff after the hang up.
Let me add a few responses to the thread.

elecobra44: Next time I sure will try MSC. I didn't give it second thought on using Wyckoff since it was a supporting dealer but now hopefully I know better than to assume all supporting dealers are the same.
aarcuda: Got your email and Thanks for the support.
RTjunkie: Yes I have the persons name. Although it is not too difficult to figure out who the person was if you go to their web site, I thought I would leave names out.
dodgetk81 & Feros: I already have started a dispute with my credit card company. It is a long slow process however and can take up to 120 days. I am also considering filing with the BBB on this.
TorRed: I did give my local dealer a chance on the hood package. He could only do a 10% discount which was still 100's $ more. He is the dealer I used to buy the replacement silencer pad from.

I hope to have my car back from the body shop either today or tomorrow with the new hood installed. I also had the rear spoiler painted to match the body color. I am trying to decide on what if anything to add on the hood ... like a small "Hemi" on the side of the bump, pin striping or ?? I want to see what it looks like without anything before I decide though.

Thanks to All - Fred

Fred:
I'm having the same thoughts about putting something on the hood scoop. I think I would want something subtle on the black like a hemi in dark grey - cut out letters like a ghost effect.
Good luck with the hood and don't let them ruin your good time. Bottom line is the hoods on the car and we now know about that dealers customer service. Thanks for the heads up

[autoguy]

Fred:
I'm having the same thoughts about putting something on the hood scoop. I think I would want something subtle on the black like a hemi in dark grey - cut out letters like a ghost effect.
Good luck with the hood and don't let them ruin your good time. Bottom line is the hoods on the car and we now know about that dealers customer service. Thanks for the heads up

We can do something like this for you...

http://www.ridergraphix.com/hemi_57.html

http://www.ridergraphix.com//hemi_61a.jpg
http://www.ridergraphix.com/hemi_57.jpg

[Hemiready]

We can do something like this for you...

http://www.ridergraphix.com/hemi_57.html

http://www.ridergraphix.com//hemi_61a.jpg
http://www.ridergraphix.com/hemi_57.jpg

I love it when a vendor is watching.......
I'll PM you.

[aarcuda]

I love it when a vendor is watching.......
I'll PM you.
So true.

I did get an email from Wyckoff saying in essence I didn't know the whole story and they didn't care about my future business.

I replied that since they were a supporting vendor here they should come to the forum and dispute the claim. I can see they followed that advice real well today:frown:

[Hemiready]

So true.

I did get an email from Wyckoff saying in essence I didn't know the whole story and they didn't care about my future business.

I replied that since they were a supporting vendor here they should come to the forum and dispute the claim. I can see they followed that advice real well today:frown:
Indeed, we don't know the whole story. It would be a good idea for them to explain what occurred as maybe there's something that would explain their position. Still, for $50 it might be a good idea to make the customer happy.
It's nice to know they don't care about your business. I guess I wont care about theirs either.

[pdubois64]

Indeed, we don't know the whole story. It would be a good idea for them to explain what occurred as maybe there's something that would explain their position. Still, for $50 it might be a good idea to make the customer happy.
It's nice to know they don't care about your business. I guess I wont care about theirs either.

What's the process of having them removed as a supporting Vendor? Ekool?

[arfur]

What's the process of having them removed as a supporting Vendor? Ekool?
Get them to show some tits and start a religious thread......

[aarcuda]

Get them to show some tits and start a religious thread......
LMFAO - Are we allowed to use that word?

[arfur]

LMFAO - Are we allowed to use that word?
fu<k knows...... ;)

[Hemiready]

LMFAO - Are we allowed to use that word?

Not unless you want to get your mouth washed out with 90 weight:grin:

[PRoBLeMz]

fu<k knows...... ;)

oh boy! ROFL sooo I was checking out this site.. and it had Charger Porn.....




*by the way... I think that little chickedty in the lower left corner snitched on ya* YEA I KNOW I CANT SPELL!. ... but i wasnt put on this earth to spell! and when I find out what I'm suppose to do! I will post on Chargerforums.com!!! LOL

[arfur]

but i wasnt put on this earth to spell! and when I find out what I'm suppose to do! I will post on Chargerforums.com!!! LOL
You'd be the only one with a clue then!!!! :D

[PRoBLeMz]

You'd be the only one with a clue then!!!! :D

ARGH!

[R&T'sR/Tw/R/TPG]

And to think just two days ago I was browsing their website to see what I could buy for my Charger, now that I sold my Mustang. Guess those $$$$.$$'s are going to some other vendor now. Sorry to hear about your problems. Maybe somebody at Wyckoff will see the light and make it right??

[wyckoffchryslerparts.com]

As much as we try. it is impossible to please everyone. But I am sure if you took a poll we would have a real strong showing on the positive side.

Because the item is fragile and a very odd size, we decided that we could not get another one to him in one piece so we had him send it back to us. And we told him it was best if he located one at a local dealer. Not a real pricey item but it may cost him a few more bucks at his local dealer. And he was OK with that. It was never discussed that we would refund any difference in price he would have to pay.

This customer was offered a refund of the purchase price after we determined that it was not cost effective to send it back to us. The item is sold at a "package price" which included numerous part numbers. So determining the "sale price" of each individual part is hard to do. He declined this offer and proceeded to become very abusive on the phone and using profanity. At this point I had no choice but to withdraw the offer and terminate the phone call. I was never abusive to this customer and tried to help him the best I can.

He joined a sister forum just to bad-mouth us and just about every reply backed us up as a reliable source for parts and accessories.

I am sure this post will discourage some from shopping with us but as most of us know, it is their loss not ours.

-Jeff

[arfur]

I am sure this post will discourage some from shopping with us but as most of us know, it is their loss not ours.

-Jeff

That statement could be constrewn as being a little arrogant.....IMHO

[Fuel 100]

That statement could be constrewn as being a little arrogant.....IMHO

I wasn't going to comment on that, but......... since you bring it up, I thought the same thing.

BTW Arfur, your new sig sure is nice. :lie: :grin:

[arfur]

I wasn't going to comment on that, but......... since you bring it up, I thought the same thing.

BTW Arfur, your new sig sure is nice. :lie: :grin:

Thanx! :p

[BLACK BAER]

I am sure this post will discourage some from shopping with us but as most of us know, it is their loss not ours.

-Jeff

Wow... I think most of us are reasonable enought adults that we understand the old adage "there are three versions to every story... your version, his version, and the truth." But this type of arrogance probably isn't going to win any customers from this site. It gives me pretty good reason to believe that someone on your end of the phone did talk to him in the manner that he suggests...

Thing about this forum Wykoff Chrysler, is that we as a community have built a pretty good checks and balances system when it comes to vendors. We, as users, trust certain members views and opinions about vendors, parts, tracks, modifications, etc. This gives us a deterent to finding ourselves in a position that is unwarranted or uncomfortable to us. As consumers, it provides buying choice leverage and knowledge. Unfortunately for vendors, it forces you to be held accountable for your service practices. Something consumers have needed for years.

Fortunately for consumers, the internet gives us a plethora of options. Fortunately for members of this forum, we have one less option to worry about. And I know your bottom line won't be hurt by the loss of one customer... but realize that we all trust certain vendors because they have a proven history with us (the Chargerforums.com community). As a new vendor, you're already working uphill against our proven and favorite vendors... this type of arrogance doesn't help your cause.

I don't know who is right or wrong, because I wasn't there. But from my point of view, you have only validated ChargeMeUp's claims of disrespect to him by signing this post as such. Whether you are a good vendor or not, as a precaution to being disrespected myself, I have chosen to not use you for any of my future needs.

[aarcuda]

Dang. If he had just left the last sentence off I could have thought he at least explained his side. The last sentence (IMO) is arrogant and makes me believe he does not care or need the business from our members.

In my personal experience - I can understand not giving in when someone pressures you and abuses you in business. I deal with it every day and you do the best that you can to make things right. If you can't or someone pushes too far you have to give your side of the story and show that you are willing to stand up and confront the issue and then let the cards fall where they may. Don't add fuel to the fire, I think everyone here would have made a reasonable assessment on their own.

[Tahde]

Dang. If he had just left the last sentence off I could have thought he at least explained his side. The last sentence (IMO) is arrogant and makes me believe he does not care or need the business from our members.

In my personal experience - I can understand not giving in when someone pressures you and abuses you in business. I deal with it every day and you do the best that you can to make things right. If you can't or someone pushes too far you have to give your side of the story and show that you are willing to stand up and confront the issue and then let the cards fall where they may. Don't add fuel to the fire, I think everyone here would have made a reasonable assessment on their own.

Exactly!!!!!!! Couldnt of said it better myself. :)

[newtie]

As much as we try. it is impossible to please everyone. But I am sure if you took a poll we would have a real strong showing on the positive side.

Because the item is fragile and a very odd size, we decided that we could not get another one to him in one piece so we had him send it back to us. And we told him it was best if he located one at a local dealer. Not a real pricey item but it may cost him a few more bucks at his local dealer. And he was OK with that. It was never discussed that we would refund any difference in price he would have to pay.

This customer was offered a refund of the purchase price after we determined that it was not cost effective to send it back to us. The item is sold at a "package price" which included numerous part numbers. So determining the "sale price" of each individual part is hard to do. He declined this offer and proceeded to become very abusive on the phone and using profanity. At this point I had no choice but to withdraw the offer and terminate the phone call. I was never abusive to this customer and tried to help him the best I can.

He joined a sister forum just to bad-mouth us and just about every reply backed us up as a reliable source for parts and accessories.

I am sure this post will discourage some from shopping with us but as most of us know, it is their loss not ours.

-Jeff


Your last sentence speaks volumes.

[arfur]

Dang. If he had just left the last sentence off I could have thought he at least explained his side. The last sentence (IMO) is arrogant and makes me believe he does not care or need the business from our members.
.

You have hit the nail squarely on the head with your reasoning - I read the whole thing and was impressed with the response until the last sentance. Totally trashed the whole post for me - shame. As a business, surely customers going elsewhere should be a concern!

[Black Charger]

Other than non-stock items like custom stripe packages and the like, I would prefer to buy a stock item at my local dealer. It helps to establish a relationship with them and it usually avoids the hassle of buying an expensive part(s) sight unseen from someone you don't know. If your local dealer would have received a damaged part, they would have quite likely made it good, no questions asked. Not to mention that they probably wouldn't have shown the monumental arrogance that Wyckoff Chrysler displayed in the last part of their statement.

[wyckoffchryslerparts.com]

I am sorry if you took my comment the wrong way. I have a feeling you would have found something else wrong with my post if I had not written that. All I meant was that if you don't buy from us(and I can't make anyone buy from us), you will not benefit from our discounts, sales , forum exclusive specials & EXCELLENT customer service(contrary to one person's opinion and some other guy on a PT forum from 2003).

[BLACK BAER]

I am sorry if you took my comment the wrong way. I have a feeling you would have found something else wrong with my post if I had not written that.

Actually, you were doing fine until that point. Like I said in the prior post, I think we all understand that there is your story, his story, and the truth. That truth most times lies right in the middle. By making that remark, you invalidated your entire post and validated his claims of abuse.

I'm sure most of us appreciate the apology, however, regardless of whether or not your were right or wrong.

[RR/TT]

i do not believe the post to be arrogant. there are two sides and obviously we will not hear them as they happened. i like the lemmings that would not buy from this vendor because of this one persons post, think for yourselves.

i am just about as tired of all of these srt8 hoods being put on non srt vehicles. actually i am more tired of people talking about zaino!! i going to rub some zaino on the crack of my .....

i am glad there are dealerships that will even go the extra mile and offer mopar aftermarket equip. most dealerships do not even want to deal with it.

you had a bad experience noted. if you are filing credit card crap to give someone more work to do that is fraud. read your credit card agreement before you do something not fully thought out and your card gets cancelled.

[AreTee]

Lets just hope this doesnt turn into a vendor argument. Just drop it guys, we get the point. ;)

[aarcuda]

if you are filing credit card crap to give someone more work to do that is fraud. read your credit card agreement before you do something not fully thought out and your card gets cancelled.
I agree...

If you did not receive a purchase in satisfactory condition using a credit card you can chargeback the transaction. No if ands or buts about that. So just make sure the reasoning is correct as to why you are doing it.

Lets just hope this doesnt turn into a vendor argument. Just drop it guys, we get the point. ;)

Yeah you're probably right. Signing off on this one:yawn:

[arfur]

I am sorry if you took my comment the wrong way. I have a feeling you would have found something else wrong with my post if I had not written that.

Sorry - that's not true. If it wasn't for that last comment - I would not even have bothered posting on this thread in answer to you..... Arguments between customers and vendors happens occasionally and as it had nothing to do with me I would have just read and got on with my life. As I said, it was a good reply to an accusation against you, until the last statement.

I think that I took the comment as it was meant TBH. It's more likely that you worded what you were trying to say incorrectly....?

Nevertheless - I'm outta this discussion.

[PRoBLeMz]

DUDE!!! IM GONNA LIKE POST SOME PORN!


wait... what did I say?

[arfur]

DUDE!!! IM GONNA LIKE POST SOME PORN!


wait... what did I say?
ROFLMAO! Bonkers...totally bonkers..... :D:D

[06chargerdude]

there loss not ours??? yeah....okay. thats why people hate dealering with stealerships, because of that kind of attitude when we go to have something done. do us a favor and go get trained on proper custormer service......the bmw service department has always treated my dad like a king, maybe they can help train you.....

[newtie]

My last two cents on this situation.

I completely agree that disputes are going to arise in business it happens.

However, I belive this <edited> came back on here to save face and nothing more. Sometimes you open mouth and insert foot. Moral of the story sometimes its better to keep your mouth shut. <edited> your true colors came out. People like you just can't help it; you are so wraped up in your own self importance.

By the way everyone, thanks for the real informative site. I have been having a blast getting all the information I can get. I never thought I would like this car as much as my Crossfire, but it sure has grown on me more each day. When my husband and I are out in it and I am driving we still get the ocassional comment on how great it is that you are letting you lady drive the car. I just keep my mouth shut and smile.

[PRoBLeMz]

My last two cents on this situation.

I completely agree that disputes are going to arise in business it happens.

Sometimes you open mouth and insert foot. Moral of the story sometimes its better to keep your mouth shut. People like you just can't help it; you are so wraped up in your own self importance.

"not me right? :D hehe"

By the way everyone, thanks for the real informative site.

"yes the peeps on here sure do try to help, but we do JOKE around a lot, so never take anything personel!"

I have been having a blast getting all the information I can get. I never thought I would like this car

"Time for a beat down! never refer to her/him as a car, its a CHARGER ;)"

as much as my Crossfire, but it sure has grown on me more each day. When my husband and I are out in it and I am driving we still get the ocassional comment on how great it is that you are letting you lady drive the car.

"whoa whoa whoa, their are Females driving the Charger? *think im starting to feel dizzy* "

I just keep my mouth shut and smile.

Look Left! Look Right! Look Up! Look down..... how pathetic! you actually looked!

[newtie]

Look Left! Look Right! Look Up! Look down..... how pathetic! you actually looked!


Junior hazing day! :silenced: :knockout: :knockout: :lol:

[ChargeMeUp]

As much as we try. it is impossible to please everyone. But I am sure if you took a poll we would have a real strong showing on the positive side.

Because the item is fragile and a very odd size, we decided that we could not get another one to him in one piece so we had him send it back to us. And we told him it was best if he located one at a local dealer. Not a real pricey item but it may cost him a few more bucks at his local dealer. And he was OK with that. It was never discussed that we would refund any difference in price he would have to pay.

This customer was offered a refund of the purchase price after we determined that it was not cost effective to send it back to us. The item is sold at a "package price" which included numerous part numbers. So determining the "sale price" of each individual part is hard to do. He declined this offer and proceeded to become very abusive on the phone and using profanity. At this point I had no choice but to withdraw the offer and terminate the phone call. I was never abusive to this customer and tried to help him the best I can.

He joined a sister forum just to bad-mouth us and just about every reply backed us up as a reliable source for parts and accessories.

I am sure this post will discourage some from shopping with us but as most of us know, it is their loss not ours.

-Jeff

Well its nice to see Jeff show up here to debate the issue. I'll give him credit for that. Most of what he says here is true BUT ... it's what he doesn't say that is the real problem. The thing that sent me balistic ( Oh BTW - profanity- the bad word I said was "shiP" ) was when he said that he determined the silencer was $50 as part of the package. He then "offered" me $25. When I asked why only $25 he (Jeff) said quote "How do I know that YOU didn't damage the silencer when you took it out of the box? It was fine when it left here!" I take this as calling me, my body shop guy and the UPS guy liars. After the wrangling went back and forth for a while he then offered me $35. So what gives with that? I feel that if it cost him $50 then that is what I should be getting back, nothing less. If he would have done that ... end of story and no writing to forum members. So save yourself $50 and maybe loose $$$$. Remember also, I had to spend an additional $80 to get a replacement part. So for me this part cost $130.
Yes I joined the 300c forum to inform them also as was suggested by Dysentary Bob. Why shouldn't the rest of the community know about this where Wyckoff is a supporting vendor? He brags about having such a good record, but fails to mention that several others on this foum and the 300c have had issues also. "Just about every reply backs us" So how many does it take? Am I one of 10? 100? 1000? It would be nice to have a feedback rating system similar to what you see on eBay for each of the supporting vendors.
aarcuda said that Jeff didn't need his business either. That to me was also a show of his arrogance.
Another thing. Wyckoff says they honor forum members by giving an additonal 5% off. I found out as others have that it apparently depends on what part you order. They declined it on this package saying it already is highly discounted. I would really like to know what their cost is. Jeff was moaning that $80 is all they would be making on the SRT-8 hood package. I have a hard time believing that.

[IcanDrive55]

only posting 'cos this thing was dragged back up....but I have to agree. The last sentence was so arrogant that I certainly would never be doing business.....I know, my loss

[aarcuda]

I know, my loss
:lol: :lol: :lol: :lol:

[elcobra44]

... you will not benefit from our discounts, sales , forum exclusive specials & EXCELLENT customer service(contrary to one person's opinion and some other guy on a PT forum from 2003).
What discounts, sales, forum exclusive specials?! :confused:

It's been awhile now and these are your first posts.

[phichi]

Booooo.. Hissssss........ :mad:

That stinks, bud. I got three words for you ... Mopar Super Center!

www.moparsupercenter.com

I'll second that one about MSS!

[Nick]

I think it's a great idea to have a vendor feedback system. There are two sides to each story but when you combine lot's of peoples experiences, the true picture usually emerges.

Until the vendor system happens, I applaud people like "Chargemeup" who post the names and experience they have. I also give Jeff credit for responding though, if I were him, I may have left off the last sentence of the post.

My selling dealer is Montrose Dodge in Germantown maryland and I'll be taking my Daytona in for service there (1st oil change due soon, it's sad how fast they grow up.) and I wouldn't hesitate to post my experience, goodm bad or indifferent.

[dodgetk81]

I think its a great idea. Dealers can be broken down by state or whatever. Although sometimes its not the dealer, but the person you are dealing with. I got a smokin deal on my truck in Jan. We went back to the same place for our Daytona, got a different guy, and he was a total Jackass. Wouldnt deal, didnt know product, real crappy trade value, and on and on. Needless to say, we went somewhere else and are very happy.
Don